At Branch, where the three of us worked together, we saw how support teams get buried as companies grow; email, Slack, Teams, live chat, and more all send tickets into different corners. That patchwork leaves agents hunting for context, customers waiting in loops, and leaders juggling spreadsheets just to see the full picture.

We built Thena to fix that. Our platform brings every customer communication channel into one dashboard for business teams, smartly routes routine questions to AI agents, and flags complex issues for human experts. Real-time, account-focused insights keep everyone aligned, so teams spend less time switching apps and more time solving problems. With Thena, scaling support feels effortless: one view, one source of truth, and customers who actually feel heard.

Ankit, Mike & Govind