B2B customer support

with AI super powers

Support and grow your customers in

Slack

MS Teams

Email

Web

4.9/5

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Trusted by leading companies

Lightning fast customer support tool built for modern teams

Ticketing

Connect all channels that matter, manage from one hub. Never miss a request—no matter the source.

Inbox

Smart notifications keep you informed and on top of SLAs. Stay sharp, stay on time.

Custom fields

Create custom fields, assign unlimited values, and streamline requests.

SLAs

Set SLAs for response and resolution. Track and deliver—right on time.

External links

Link issues for seamless support, product, and engineering alignment.

B2B support, AI-enhanced. Tomorrow's solution, today.

Thena powers top teams to deliver
unmatched support

Joseph White

Technical Support Lead, DX

“Thena brings all of our customer communications into one centralized place. It would be impossible to stay on top of everything without it. ”

Alberto Rodrigues

EVP Customer Success at Oligo

“We got our highest NPS score ever, and a core component of that was using Thena and Slack with customers.”

Chris Spencer

TSE at Prismatic

“We can meet our customers where they work (in Slack), track all their requests efficiently, & collaborate internally to assign tasks.

Rachael Thomas

Success Engineer at Knock

“Thena has been invaluable in bringing everything together in one place.”

From reactive to proactive—power up every interaction

Handle releases, updates, and OOO alerts with Thena’s unified platform.

Change your world of ticketing with

SLA

Customer portal

Analytics

Alerts

Filters

Triage

Escalation

Workflows

Snippets

Custom statuses

Webhooks

APIs

Merge

Inbox

Kanban

List view

Auto-responders

Broadcasts

AI summaries

AI requests

Custom fields

AI tags

Shortcuts

Accounts

Contacts

External links

CSAT

SLA

Customer portal

Analytics

Alerts

Filters

Triage

Escalation

Workflows

Snippets

Custom statuses

Webhooks

APIs

Escalation

Statuses

Statuses

Merge

CSAT

Slack

Customers first, growth always.