Resolve customer issues, right where they start.
Resolve customer issues, right where they start.
Resolve customer issues, right where they start.
Resolve customer issues, right where they start.
Resolve customer issues, right where they start.
Resolve customer issues, right where they start.
Unify Slack, email, and chat to route, respond, and resolve in one flow.
Unify Slack, email, and chat to route, respond, and resolve in one flow.
Unify Slack, email, and chat to route, respond, and resolve in one flow.
Unify Slack, email, and chat to route, respond, and resolve in one flow.
Unify Slack, email, and chat to route, respond, and resolve in one flow.
Unify Slack, email, and chat to route, respond, and resolve in one flow.
No credit card for free plan.
Omni-channel. Multi-persona.
Every team, form, route, and account.
Omni-channel. Multi-persona. Every team, form, route, and account.
Omni-channel. Multi-persona. Every team, form, route, and account.
Omni-channel. Multi-persona. Every team, form, route, and account.
Omni-channel. Multi-persona. Every team, form, route, and account.
AI behind every outcome.
AI behind every outcome.
AI behind every outcome.
AI behind every outcome.
AI behind every outcome.
Built for B2B speed, context, and resolution.
New-gen ticketing:
AI + human intelligence
New-gen ticketing:
AI + human intelligence
New-gen ticketing:
AI + human intelligence
New-gen ticketing:
AI + human intelligence
Hey team, uploads to our projects are failing — it says
"Storage quota exceeded." What's going on?
Thanks for reaching out! Your current
plan includes 500GB of storage. Based
on recent activity, you’re close to your limit.
Can we get a temporary extension while we sort
it out internally?
Hey team, uploads to our projects are failing — it says
"Storage quota exceeded." What's going on?
Thanks for reaching out! Your current
plan includes 500GB of storage. Based
on recent activity, you’re close to your limit.
Can we get a temporary extension while we sort
it out internally?
Let AI handle the repetitive stuff. Focus your team on what matters.
Let AI handle the repetitive stuff. Focus your team on what matters.
Outsource complex tasks to purpose-built AI agents. Respond to customers, apply fields, create tickets, and escalate issues instantly.
Outsource complex tasks to purpose-built AI agents. Respond to customers, apply fields, create tickets, and escalate issues instantly.
Outsource complex tasks to purpose-built AI agents. Respond to customers, apply fields, create tickets, and escalate issues instantly.
Outsource complex tasks to purpose-built AI agents. Respond to customers, apply fields, create tickets, and escalate issues instantly.
Outsource complex tasks to purpose-built AI agents. Respond to customers, apply fields, create tickets, and escalate issues instantly.
Outsource complex tasks to purpose-built AI agents. Respond to customers, apply fields, create tickets, and escalate issues instantly.
Jamie
L1 support agent
L1 support agent
Connect B2B channels
Connect B2B channels
Connect B2B channels
Connect B2B channels
Connect B2B channels
Connect B2B channels
Turn chaos across Slack, email, chat into trackable tickets.
Turn chaos across Slack, email, chat into trackable tickets.
Turn chaos across Slack, email, chat into trackable tickets.
Turn chaos across Slack, email, chat into trackable tickets.
Turn chaos across Slack, email, chat into trackable tickets.
Turn chaos across Slack, email, chat into trackable tickets.
Auto-triage and route tickets
Auto-triage and route tickets
Auto-triage and route tickets
Auto-triage and route tickets
Auto-triage and route tickets
Auto-triage and route tickets
Streamline team processes with customizable boards and role-based controls.
Streamline team processes with customizable boards and role-based controls.
Streamline team processes with customizable boards and role-based controls.
Streamline team processes with customizable boards and role-based controls.
Streamline team processes with customizable boards and role-based controls.
Streamline team processes with customizable boards and role-based controls.
Build support hub
Build support hub
Build support hub
Build support hub
Build support hub
Build support hub
Consolidate support content and knowledge in your own branded private or public help centers.
Consolidate support content and knowledge in your own branded private or public help centers.
Consolidate support content and knowledge in your own branded private or public help centers.
Consolidate support content and knowledge in your own branded private or public help centers.
Consolidate support content and knowledge in your own branded private or public help centers.
Consolidate support content and knowledge in your own branded private or public help centers.
Automate B2B support
Automate B2B support
Automate B2B support
Automate B2B support
Automate B2B support
Trigger workflows with smart AI + human logic.
Trigger workflows with smart AI + human logic.
Trigger workflows with smart AI + human logic.
Trigger workflows with smart AI + human logic.
Trigger workflows with smart AI + human logic.
Trigger workflows with smart AI + human logic.
The support platform for B2B
Slack-native customer support
Slack-native customer support
Slack-native customer support
Detect and manage tickets directly in Slack with full account context, so support teams stay fast and focused.
Detect and manage tickets directly in Slack with full account context, so support teams stay fast and focused.
Detect and manage tickets directly in Slack with full account context, so support teams stay fast and focused.
Powering millions
of business conversations
Powering millions
of business conversations
Powering millions
of business conversations
Powering millions
of business conversations
Powering millions
of business conversations
"With Thena, our single support lead manages hundreds of customers across Slack, email, and chat, something that used to take a 4-person team." - Austin Hay,
Co-founder, Clarify
"We love Thena"
Customer stories >
Industry
Enterprise grade security to protect
your customer data
Enterprise grade security to protect
your customer data
Enterprise grade security to protect
your customer data
Enterprise grade security to protect
your customer data
Enterprise grade security to protect
your customer data
Join top performing B2B teams
Join top performing B2B teams
Join top performing B2B teams
Join top performing B2B teams
Join top performing B2B teams
Join top performing B2B teams
Support that moves at the speed of your customers.
Support that moves at the speed of your customers.
Support that moves at the speed of your customers.
Support that moves at the speed of your customers.
Support that moves at the speed of your customers.
Experience the most modern ticketing window.
Experience the most modern ticketing window.
Experience the most modern ticketing window.
Experience the most modern ticketing window.
Experience the most modern ticketing window.
Team boards
Organize tickets across multiple boards by team.
Groups
Set up groups with custom assignment logic.
Routing
Auto-assign tickets to the right group or agent.
Custom fields
Customize fields to align with your process.
SLA
Define and enforce service-level policies.
Notifications
Get real-time alerts for critical ticket updates.
Slack
Track and manage tickets directly from Slack.
Convert emails into trackable tickets.
Web chat
Turn chats into tickets instantly.
MS Teams
Convert MS Teams messages into tickets.
Views
Build and embed custom ticket views.
Accounts
Track tickets by company or account.
Auto-responder
Send replies automatically
while you are away.
Internal threads
Collaborate with your team
on tickets.
CSAT
Collect and track
customer feedback.
Insights
View key metrics on performance and trends.
Workflows
Automate repeatable
ticket flows.
Knowledge base
Share and update articles from support flows.
Tasks
Track action items on accounts.
Apps
Connect Thena with your internal systems.
Upgrade your support game
Upgrade your support game
Upgrade your support game
Upgrade your support game
Upgrade your support game
From scrappy to scalable, Thena powers your next stage.
From scrappy to scalable, Thena powers your next stage.
From scrappy to scalable, Thena powers your next stage.
From scrappy to scalable, Thena powers your next stage.
From scrappy to scalable, Thena powers your next stage.
Free
Free
$0
$0
/user/month
/user/month
Up to 10 user seats
Up to 10 user seats
Up to 1,000 tickets/month
Up to 1,000 tickets/month
Slack & email
Slack & email
Account management
Account management
Up to 2 help centers
Up to 2 help centers
Create free account
Create free account
Standard Billed annually
Standard Billed annually
$79
$79
/user/month
/user/month
Everything in Free +
Everything in Free +
AI web chat
AI web chat
AI agent studio
AI agent studio
MCP
MCP
APIs
APIs
Start free trial
Start free trial
Enterprise
Enterprise
$119
$119
Everything in Standard +
Everything in Standard +
AI agent custom deployments
AI agent custom deployments
MS Teams
MS Teams
Enterprise APIs
Enterprise APIs
Enterprise security features
Enterprise security features
Book a demo
Book a demo
Featured reads
Featured reads
Featured reads
Featured reads
Featured reads
Try Thena now.
Sign up
Try Thena now.
Sign up
Try Thena now.
Sign up
Try Thena now.
Sign up
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Knowledge base
Broadcasting
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Broadcasting
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Broadcasting
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Broadcasting
Channels
Trending
Ticketing
Account
Knowledge base
Broadcasting
Channels
Trending
Ticketing
Account
Knowledge base
Broadcasting
Channels
Trending
Ticketing
Account
Knowledge base
Broadcasting