🎉
Changelog June 2025

AI customer support

and service for B2B teams

AI customer support

and service for B2B teams

One platform for customers across Slack, Discord, Email, MS Teams, and Web chat.

One platform for Slack, Email, & Web chat.

No credit card for free plan.

Omni-channel. Multi-persona.

Every team, form, route, and account.

Omni-channel. Multi-persona.

Every team, form, route, and account.

Powered by AI.

Powered by AI.

New-gen ticketing: AI + human intelligence

New-gen ticketing: AI + human intelligence

Hey team, uploads to our projects are failing — it says

"Storage quota exceeded." What's going on?

Hey team, uploads to our projects are failing — it says

"Storage quota exceeded." What's going on?

Thanks for reaching out! Your current

plan includes 500GB of storage. Based

on recent activity, you’re close to your limit.

Thanks for reaching out! Your current

plan includes 500GB of storage. Based

on recent activity, you’re close to your limit.

Can we get a temporary extension while we sort

it out internally?

Can we get a temporary extension while we sort

it out internally?

Autonomous support & service

Outsource complex tasks to purpose-built AI. Respond to customers, apply fields, create tickets, and escalate issues instantly.

Outsource complex tasks to purpose-built AI. Respond to customers, apply fields, create tickets, and escalate issues instantly.

Jamie

L1 support agent

Get started

Omni-channel support

Omni-channel support

Unify all customer messages into organized tickets instantly.

Multi-persona ticketing

Multi-persona ticketing

Streamline team processes with customizable boards and role-based controls.

Workflows

Automate workflows by blending human and AI actions for peak business efficiency.

Start for free

Accounts

Accounts

Centralize customer data for humans and AI to collaborate in one place.

Centralize customer data for humans and AI to collaborate in one place.

Apps

Connect or build apps for AI to manage data and APIs.

“Thena has been invaluable in bringing everything together in one place.”

“Thena has been invaluable in bringing everything together in one place.”

Rachael Thomas

Developer success engineer, Knock

Introducing

Thena MCP

Read more

Remote MCP server

Powering millions

of business conversations

Powering millions

of business conversations

Enterprise grade security to protect
your customer data

Enterprise grade security to protect
your customer data

Fast where it matters,

personal where it counts.

Fast where it matters,

personal where it counts.

Experience now

Experience the most modern ticketing window.

Experience now

Experience the most modern ticketing window.

Team boards

Organize tickets across multiple boards by team.

Groups

Set up groups with custom assignment logic.

Routing

Auto-assign tickets to the right group or agent.

Custom fields

Customize fields to align with your process.

SLA

Define and enforce service-level policies.

Notifications

Get real-time alerts for critical ticket updates.

Slack

Track and manage tickets directly from Slack.

Email

Convert emails into trackable tickets.

Web chat

Turn chats into tickets instantly.

MS Teams

Convert MS Teams messages into tickets.

Views

Build and embed custom ticket views.

Accounts

Track tickets by company or account.

Auto-responder

Send replies automatically

while you are away.

Internal threads

Collaborate with your team

on tickets.

CSAT

Collect and track

customer feedback.

Insights

View key metrics on performance and trends.

Workflows

Automate repeatable

ticket flows.

Knowledge base

Share and update articles from support flows.

Tasks

Track action items on accounts.

Apps

Connect Thena with your internal systems.

100+ ticketing features, now AI powered.

100+ ticketing features, now AI powered.

Join top performing modern teams

Join top performing modern teams

Customer support AI.

Customer support AI.

Sign up