Plans built to grow with you
Free 14 day trial
Core
Great for small businesses
$64/user/mo
*Billed annually (3 users minimum)
Try for free
Pro
Companies growing rapidly
$79/user/mo
*Billed annually (5 users minimum)
Get started now
Enterprise
Organizations ready to scale
Let’s chat
Get started now

Plans built to grow with you

Free 14 day trial
Core
$64/user/mo
Try for free
Pro
$79/user/mo
Get started now
Enterprise
Let’s chat
Get started now
Ticketing platform
Tickets
Custom statuses
First response SLA
Resolution SLA
CSAT
Merge
AI custom fields
Daily working hours
Weekly working hours
External links
Escalation
Assignee change workflows
Status change workflows
Custom field change workflows
Customer portal
Internal helpdesk
RBAC
Help centers
Article collections
Live collaboration on articles
AI article generation
Accounts
Contacts
Ticket analytics
Account analytics
Workforce analytics
Broadcasts
Audience lists
Data export
Webhooks
API
Agent experience
Slack triage
Internal threads
Kanban
List view
Filters
Favorites
Display view
Saved views
Drawer
Drafts
Snooze
Inbox
Search
Snippets
Auto-responder
AI summaries
AI insights
AI agents
Communication channels
Slack
Email
Web chat
Microsoft Teams
Forms
Integrations
HubSpot CRM
Salesforce CRM
Linear
Jira
Zendesk
Salesforce Cases
Incident.io
PagerDuty
“Thena is miles ahead of other players. We couldn’t be more delighted with how Thena has helped us organize our ticketing!”
Learn more

Frequently asked questions

Do you offer monthly contracts?

Our standard contracts require an annual commitment. Monthly contracts are available at an additional cost.

What billing frequency options do you provide?

For annual and longer-term contracts, you can choose from upfront or quarterly payment options.

Do we get a Customer Success Manager?

A dedicated Customer Success Manager is available for enterprise contracts.

Can we request a security review?

A dedicated security review process is included with enterprise contracts.

Are you GDPR compliant?

Yes, we are fully GDPR compliant. Required documentation is shared during the sales process.

Are you SOC 2 Type 2 compliant?

Yes, we are SOC 2 Type 2 compliant, with documentation provided during the sales process.

Are you HIPAA compliant?

Yes, we are HIPAA compliant, and supporting documentation is available during the sales process.

Where are your offices located?

Our offices are based in Mountain View, California, and Bangalore, India.

Who are your investors?

We are backed by Lightspeed, First Round Capital, Pear VC, and Tenacity Ventures.

Customers first, growth always.
Request a demo

Plans built to grow with you

Core
Transform your customer support in Slack with triage and assignment
$64/user/mo
*Billed annually (3 users minimum)
Try for free
Core plan includes:
Ticketing & assignment
Triage
SLA
Kanban
Basic analytics
CHANNELS:
Email
Slack
Pro
Scale your customer engagement  with integrations, analytics, and workflows
$79/user/mo
*Billed annually (5 users minimum)
Get started now
Everything in core Plus:
Webchat widget
AI tags
Custom fields
API
Slack broadcaster
Advanced analytics
INTEGRATIONS:
Support ticketing
External links
CRM



Enterprise
Optimize your business with enhanced AI capabilities and premium support
Let’s chat
Book a meeting
Everything in pro Plus :
Internal helpdesk
AI agent
Multiple Slack workspaces
MFA & SSO
Dedicated CSM
Customer portal
INTEGRATIONS:
Salesforce Cases
MS Teams
Trusted by leading companies
We work with some of the best
Customers first, growth always.
Request a demo