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Track key metrics: response times, resolution, CSAT, and more.
Dive deep into custom field data across accounts and requests.
Monitor trends by the hour, day, and filter by account or team.
Unlock powerful insights with saved views and custom fields.
Measure how quickly support teams respond to queries and how it impacts customer satisfaction.
View trends in individual or team performance metrics to identify high and low performers.
Track the performance of your communication channels, identifying which ones are most effective.
