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Most powerful support metrics

Unify Slack, Teams, and email into a single, powerful workflow.
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The data edge you need to lead
Metrics

Track key metrics: response times, resolution, CSAT, and more.

Analysis

Dive deep into custom field data across accounts and requests.

Trends

Monitor trends by the hour, day, and filter by account or team.

Insights

Unlock powerful insights with saved views and custom fields.

TRENDS
Engage smarter: Track trends and customer sentiment
Engagement trends

Understand message volume patterns, user activity spikes, and key engagement drivers over time.

Sentiment trends

Get insights into customer sentiment through conversations, detecting positive or negative shifts.

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METRICS
Transform support with data: Optimize, engage, excel.
Response times

Measure how quickly support teams respond to queries and how it impacts customer satisfaction.

Channels

View trends in individual or team performance metrics to identify high and low performers.

Agent productivity

Track the performance of your communication channels, identifying which ones are most effective.

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