Seamlessly bridge Slack and

your ticketing systems

Elevate your team’s productivity. Engage in real-time conversations without boundaries.

4.9/5

Watch demo

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Elevate collaboration across your teams and amplify operational efficiency

Connect your systems to reduce response times by up to 95%

Streamline customer communication with effortless Slack-to-ticket conversion.

Enhance customer feedback by collecting CSAT within Slack and sync with ticketing systems.

Maintain original format of request across platforms whether Slack or a Ticketing system.

Talk to a product specialist

Rated #1 in Ticket Collaboration by G2

Thena X ZENDESK

Unlock complete Slack data within Zendesk

Customer channel

Zoe Maxwell

John Doe

Zoe Maxwell

zoe maxwell

Jhon Doe

zoe maxwell

Seamless data sync

Experience effortless integration of Thena and Zendesk with bi-directional data synchronization.

Easily manage tickets

Utilize easy ticket management tools and visually organize them using a Kanban system.

Customizable experience

Tailor your customer experience with automation and white-labeling capabilities.

Read case study

50%

Resolution time decrease

95%

Response time decrease

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Unlock limitless capacity in Slack

THENA X HUBSPOT INTEGRATION

Bring Slack conversations into HubSpot with Thena

Forward and route all customer messages from Slack to Hubspot.

Simplify tracking of customer requests and ensure seamless escalation.

THENA X INTERCOM INTEGRATION

Centralize support queues across Intercom and Slack

Customer channel

can't find the file

John Doe

Great looks good thanks

Can't find the file. Could you please help.

sure attaching file here

Could you please help

Immediately push to Intercom

Stay on top of customer requests in Slack as messages are instantly pushed to Intercom.

Work directly from Intercom

Your support team can efficiently manage tickets within Intercom, eliminating the need to join every Slack channel.

Seamless CX in Slack

AI-powered issue identification ensures a smooth experience without the need for triage.

Read case study

50%

Resolution time decrease

95%

Response time decrease

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Unlock limitless capacity in Slack

THENA X FRESHDESK INTEGRATION

Uncover comprehensive Slack data within Freshdesk

Seamless bidirectional data synchronization between systems

Effortless ticket creation and streamlined lifecycle management

Simplified tracking of customer requests and seamless escalation

THENA X SALESFORCE INTEGRATION

Unify support efforts by seamlessly linking Slack
to Salesforce Cases

Incorporate the Customer Satisfaction (CSAT) assessment feature.

Leverage advanced configuration and automation features.

Enjoy a polished, noise-free, and branded interface in Slack for a professional touch.

Best practices, research and tips on managing customers.

Latest FROM BLOG

customer communication

Product Updates

Tailored, Branded, and Collaborative: Thena’s Help Center Solution

customer communication

How to Use Slack Canvas For Maximum Team Productivity

customer communication

What Are Slack Templates? Everything You Need to Know

FEATURED ARTICLES

customer communication

Product Updates

Tailored, Branded, and Collaborative: Thena’s Help Center Solution

customer communication

Customer Management

A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial

customer communication

The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations

BEST PRACTICE GUIDE

slack guide thena

Learn more about modern customer support

Start managing your customers faster and easier from Slack

Add to Slack