Check out your complete guide to modern B2B ticketing
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ere
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The ultimate B2B customer experience
Ticketing
Accounts
Analytics
Broadcasts
Integrations
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Pricing
Blog
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
Customers
Help centre
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Customer Management
10 Best Lightweight CRM Platforms for Modern Companies in 2025
Communication
The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations
Communication
What Is Customer Support? A Complete Guide
Read all articles
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Read our security guides
Help centre
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Customer Management
10 Best Lightweight CRM Platforms for Modern Companies in 2025
Communication
The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations
Communication
What Is Customer Support? A Complete Guide
Log In
Add to
Slack
Request a demo
The ultimate B2B customer experience
Ticketing
Accounts
Analytics
Broadcasts
Integrations
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Pricing
Blog
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
Customers
Help center
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Learn more about Thena
Help center
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Customer Management
10 Best Lightweight CRM Platforms for Modern Companies in 2025
Communication
The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations
Communication
What Is Customer Support? A Complete Guide
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Customer Management
10 Best Lightweight CRM Platforms for Modern Companies in 2025
Communication
The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations
Communication
What Is Customer Support? A Complete Guide
Read all articles
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Thena is trusted by industry leaders
Bi-directionally synchronize all channels and applications to Slack
Channels
Slack Connect
Email
Web Chat
Microsoft Teams
Applications
SLACK CONNECT
Look beyond the chaos across 100s of customer Slack channels
Group customer Slack conversations based on customer tier, geo, and teams.
Understand customer conversations based on sentiment, and internal team actions.
Empower your teams to help customers find resolution within Slack.
Request a demo
EMAIL
Your hassle-free solution to manage customer emails without leaving Slack
Automatically route customer emails to the pre-configured Slack channel.
Empower your team to respond to emails directly from Slack, where they work.
Eliminate the complexity of managing multiple systems with the bi-directional sync.
Request a demo
WEB CHAT
Bridge the gap effortlessly between web chat and Slack
Automatically route customer chats from web to the pre-configured Slack channel.
Empower your team to respond to web chat directly from Slack.
Eliminate the complexity of managing multiple systems with the bi-directional sync.
Request a demo
MICROSOFT TEAMS
The easiest way to mirror your channels between Slack and Teams
Open communication channels between Slack and Microsoft Teams workspace without any barriers.
Enable your teams to respond on Slack to customers who operate on Microsoft Teams.
Maintain the consistency of Slack Connect even if your customer is working from Microsoft Teams.
Request a demo
APPLICATIONS
Bi-directionally synchronize applications to Slack
Two way sync between your ticketing apps so your support team can work from their preferred system.
Connect ticket statuses between applications and Slack so your teams are never left in the dark.
Enrich data by synchronizing all customer metrics from Slack activities to your preferred systems.
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Engage and grow your customers with our robust products
Request Management
Support customers with AI-enabled Slack Workflows and deliver omni-channel support across Slack, Email, and Web.
Learn more
Marketing Automation
Nurture customer relationships by effortlessly creating, executing, and analyzing Slack marketing campaigns.
Learn more
Connectors
Elevate your team’s productivity; engage in real-time conversations and build seamless connectivity without boundaries.
Learn more
Internal Helpdesk
Deliver swift resolution to unlock new levels of employee happiness, engagement, and productivity.
Learn more
Read case study
50%
Resolution time decrease
95%
Response time decrease
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Unlock limitless capacity in Slack
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Your unified hub for customer support
95%
Reduced response time
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team inquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Teams
Customer success
Marketing
Customer support
Sales
Product
IT Operations
Solution for all sizes and teams
Business Sizes
Small business
Startup
Enterprise
Growth
TEAMS
Customer success
Sales
Customer support
IT Operations
Marketing
Product
Harness the full potential of Slack based support
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Best practices, research and tips on managing customers
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Developed By Mahmud NIloy.
Best practices, research and tips on managing customers
Latest FROM BLOG
Customer Management
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FEATURED ARTICLES
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Using Slack for Customer Support in B2B (Ultimate Guide)
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Developed By Mahmud NIloy.
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Developed By Mahmud NIloy.