The ultimate platform for B2B

customer support

Deliver omni-channel customer support.
Tap into actionable data to fuel efficiency and growth.

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Thena is trusted by industry leaders

Bi-directionally synchronize all channels and applications to Slack

Channels

Microsoft Teams

SLACK CONNECT

Look beyond the chaos across 100s of customer Slack channels

Group customer Slack conversations based on customer tier, geo, and teams.

Understand customer conversations based on sentiment, and internal team actions.

Empower your teams to help customers find resolution within Slack.

EMAIL

Your hassle-free solution to manage customer emails without leaving Slack

Automatically route customer emails to the pre-configured Slack channel.

Empower your team to respond to emails directly from Slack, where they work.

Eliminate the complexity of managing multiple systems with the bi-directional sync.

WEB CHAT

Bridge the gap effortlessly between web chat and Slack

Automatically route customer chats from web to the pre-configured Slack channel.

Empower your team to respond to web chat directly from Slack.

Eliminate the complexity of managing multiple systems with the bi-directional sync.

MICROSOFT TEAMS

The easiest way to mirror your channels between Slack and Teams

Open communication channels between Slack and Microsoft Teams workspace without any barriers.

Enable your teams to respond on Slack to customers who operate on Microsoft Teams.

Maintain the consistency of Slack Connect even if your customer is working from Microsoft Teams.

APPLICATIONS

Bi-directionally synchronize applications to Slack

Two way sync between your ticketing apps so your support team can work from their preferred system.

Connect ticket statuses between applications and Slack so your teams are never left in the dark.

Enrich data by synchronizing all customer metrics from Slack activities to your preferred systems.

Engage and grow your customers with our robust products

Request Management

Support customers with AI-enabled Slack Workflows and  deliver omni-channel support across Slack, Email, and Web.

Marketing Automation

Nurture customer relationships by effortlessly creating, executing, and analyzing Slack marketing campaigns.

Connectors

Elevate your team’s productivity; engage in real-time conversations and build seamless connectivity without boundaries.

Internal Helpdesk

Deliver swift resolution to unlock new levels of employee happiness, engagement, and productivity.

Read case study

50%

Resolution time decrease

95%

Response time decrease

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Unlock limitless capacity in Slack

Your unified hub for customer support

95%

Reduced response time

Streamline customer requests in Slack

Send Slack messages to ticketing tools

Manage internal team inquiries in Slack

Manage Slack requests on web UI

Manage Slack Community

Bulk send marketing content on Slack

Send Slack conversations to CRM

Teams

Customer success

Customer support

Solution for all sizes and teams

Business Sizes

TEAMS

Customer success

Customer support

Harness the full potential of Slack based support

Thena leads the charge. Learn how

Best practices, research and tips on managing customers

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BEST PRACTICE GUIDE

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Learn more about modern customer support

Start managing your customers faster and easier from Slack

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