Teams across your org will thank you

Not just for Customer Success. Boost productivity across marketing, product, engineering, IT and more.

4.9/5

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Unleash the power of AI across your entire org

Never let a customer request on Slack fall through the cracks again.

Increase engagement by up to 8x when you broadcast on Slack.

Freely pass data between Slack and the rest of your tech stack.

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Some of our happy customers

Rated #1 in Ticket Collaboration by G2

Customer Success

Complete + effortless visibility across every Slack channel

Streamline customer messages in one channel, enhancing visibility for efficient response and issue resolution.

Seamlessly sync with CRM to amplify management insight and provide a comprehensive view of customer interactions and support efforts

Enhance customer interactions, respond faster, retain satisfaction, and drive expansion opportunities for sustained business growth.

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CUSTOMER SUPPORT

Connect data from Slack threads to email-based ticketing systems

Customer communication

Integrate with Slack for streamlined communication and a 95% reduction in response times, enhancing customer support efficiency.

Workflow

Convert Slack messages into email tickets, allowing support teams to stay within their preferred platforms, resulting in faster resolutions.

Ticket management

Track response and resolution times on Slack, collect CSAT scores directly, and evaluate communication patterns, fostering improved customer satisfaction and support performance.

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50%

Resolution time decrease

95%

Response time decrease

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MARKETING

Increase engagement by up to 8x with Slack marketing

Segment your audience with precision and deliver tailored collateral to distinct groups.

Reach the right people with the right message at the right moment

Gain insights into reach, engagements, responses, and reactions across all your Slack marketing initiatives.

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SALES

Effortlessly elevate Slack engagement with prospects

Improve POC experience

Drive prospect engagement in Slack for efficient POC interactions, creating a personalized and cost-effective sales experience

Streamline internal collaboration

Merge sales and support triage, enhancing collaboration and ensuring a cohesive customer journey for increased deal success

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Harness the full potential of Slack based support

PRODUCT

Gain invaluable product insights from Slack data

Utilize tags, filters for profound customer insights, empowering product teams.

Link Thena requests with Linear, Jira, Shortcut for seamless collaboration, no context loss.

Streamline communication and coordination within product teams by integrating requests and stories.

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IT OPERATIONS

Unify IT ops on Slack for swift issue resolution and happier teams

Centralize operations

Centralize IT ops on Slack for seamless collaboration, enabling teams to efficiently share and address issues in one unified channel.

Boost productivity

Instantly convert messages into requests, ensuring swift response assignments and issue resolution for enhanced productivity.

Improve employee happiness

Set SLAs and reminders to accelerate issue resolution, fostering a proactive approach that boosts employee satisfaction.

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30%

Support Productivity Increase

60%

Response time decrease

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Start managing your customers faster and easier from Slack

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