The new world of Slack ticketing

Support your internal teams with AI-enabled Slack workflows.

4.9/5
Watch demo
Deliver swift resolution to unlock new levels of employee happiness

Empower your team with tailored analytics, real-time reminders, and collaborative excellence.

Converge your support, CX and employee engagement efforts into one cohesive workflow.

Elevate accountability with customizable SLAs for varied cohorts & track employee milestones.

Capture critical post-resolution insights through AI-powered employee feedback.

Rated #1 in Live Chat/Support by G2
Slack home
Centralize and resolve employee requests in Slack
Detect internal requests from Slack channels

Use AI to determine sentiment, level of urgency, and next steps of employee requests in Slack.

Delegate and address requests within Slack

Assign employee requests to a team member with Slack or forward them to an external system.

Request a demo
Kanban
Easily access all requests within a single, user-friendly timeline
50%
Resolution time decrease
95%
Response time decrease
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Unlock limitless capacity in Slack
SLACK TRIAGE
AI powered employee request routing in Slack

Gain visibility and confidence by viewing requests based on intuitive filters. Internally collaborate with team members by seamlessly routing requests via Slack Triage.

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TAGS
Organize, analyze & filter
requests with tagging
Identify the problem instantly:
Software
Hardware
Expenses
IT
Travel
Office
Payroll
Benefits
Utilities
Inventory
Shipping
Travel
Benefits
Payroll
Office
Hardware
Software
Hardware
Expenses
IT
Travel
Office
Payroll
Benefits
Request a demo
Operationalize and scale employee support in Slack
Talk to a product specialist
Notifications
Unified view of alerts and requests

Notifications, requests and relevant information automatically populate to individual’s app home timeline, for one unified view.

SLA
Enhance accountability with custom SLAs and reminders 

Define custom SLAs for cohorts, monitor employee events, ensure team accountability, and streamline operations with clear visibility.

CSAT
Capture insights with post-resolution feedback

After a request is completed and closed, seamlessly collect either ephemeral service ratings or open feedback from the employee.

Harness the full potential of Slack based support
50%
Resolution time decrease
95%
Response time decrease
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Unlock limitless capacity in Slack

Start managing your customers faster and easier from Slack

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

The new world of Slack Ticketing

Support your

4.9/5
Watch demo
Streamline staff inquiries via Slack

Empower your team with tailored analytics, real-time reminders, and collaborative excellence.

Converge your support, CX and customer engagement efforts into one cohesive workflow.

Elevate accountability with customizable SLAs for varied cohorts & track employee milestones.

Capture critical post-resolution insights through AI-powered staff feedback.

Rated #1 in Chat/Live Support by G2
Slack home
Turn internal helpdesk requests into actionable data
Detect internal requests from Slack channels

Use AI to determine sentiment, level of urgency, and next steps

Delegate and address requests within Slack

Assign employee inquiries to a Slack team member or forward them to an external system such as Zendesk or Jira.

Request a Demo
50%
Resolution Time Decrease
95%
Response Time Decrease
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Unlock limitless capacity in Slack
SLACK TRIAGE
AI Powered Routing for Internal Helpdesk Needs

Automatically assign employee requests to the correct place — whether thats an individual from your support team or an internal Slack channel — based on information derived from AI.

Watch demo
TAGS
View requests based on specific tags
Filter to see:
Hardware
Office
Software
Security
Legal
IT
Persona
Channel
CRM fields
Source
On-hold
Level of urgency
Expenses
Travel
Payroll
Benefits
Performance
Re-opened
On-hold
Tags
Priority
Sentiment
Breaches
Re-opened
Request a Demo
Operationalize and scale staff support in Slack
Talk to our Product Specialist
Notifications
Unified view of alerts and requests

Unified view of alerts and requests. Notifications, requests and relevant information automatically populate to individual’s app home timeline, for one unified view

SLA
Enhance Accountability with Custom SLAs and Reminders 

Enhance accountability with custom SLAs and reminders. Define SLAs for cohorts, monitor employee events, ensure accountability, and streamline operations with clear visibility.

CSAT
Capture Insights with Post-Resolution Feedback

Capture insights with post-resolution feedback. After a request is completed and closed, seamlessly collect either ephemeral service ratings or open feedback from the employee. 

Harness the full potential of Slack based support
50%
Resolution Time Decrease
95%
Response Time Decrease
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Unlock limitless capacity in Slack

Start managing your customers faster and easier from Slack.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.