“Thena is a Game Changer”
Shayan Aminmadani,
Sr Support Engineering Manager, Mixpanel
Developed By Mahmud NIloy.

Customer Stories

Reduced support response
times by 60%
3hrs/day
Time Saved by Support Team
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Solved the Slack problem
95%
Reduced Response Time
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Operationalized customer support in Slack
2x
Increase in Support Efficiency
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Rated #1 in Ticket Collaboration by G2
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"The Future of Customer Support"
"Game Changer for Managing Slack Interactions"
"So glad we found Thena - game changer!"
"Thena helped us scale our support team from 1 to many"
"Game Changer for Managing Slack Interactions"
"Seamlessly Empowering Efficiency and Simplicity"
"Game Changer for Managing Slack Interactions"
"Scaled CS -- the new wave!"
"Thena makes customer success in Slack a breeze"
"Game Changer for Managing Slack Interactions"
Thena is part of the modern stack

Case study on how incident is optimizing capacity planning and resource forecasting using data from Slack and Thena

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Mixpanel turned to Thena's Zendesk connector to address their customer support challenges comprehensively. Thena enabled the support team to manage both Zendesk and Slack from within a single interface, streamlining communication and unifying the support process.

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Workramp turned to Thena's Intercom connector to streamline their customer support operations and address the challenges posed by the multi-channel support environment.

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Series A
Application
How incident.io is Defining What it Means to be a Modern, Slack-First Business
Series C.
Data & Analytics
Mixpanel Solved the Slack Problem with Thena
Series C.
Application
WorkRamp lowers response times by 60% with Thena's Intercom Connector
Series A
Application
SpotDraft paves the way for customer growth in the Slack-first world.

Best practices, research and tips on managing customers

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BEST PRACTICE GUIDE
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Learn more about modern customer support
Developed By Mahmud NIloy.
Customers first, growth always.
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