Turn Slack and email into your customer engagement superpower
Send one message. Reach customers in Slack and email with measurable impact.
30 day free trial for Standard plan.
What Broadcasts in Slack and email really mean for B2B CX
What Broadcasts in Slack and email really mean for B2B CX
What Broadcasts in Slack and email really mean for B2B CX
What Broadcasts in Slack and email really mean for B2B CX
Send once, deliver everywhere. Broadcasts push to Slack and email with a single click.
Pre-built templates. Onboarding greetings, feature launches, and proactive status updates.
Measurable impact. Track opens, engagement, and customer reach across both channels.
// Paste a code snippet import { motion } from "framer-motion"; function Component() { return ( <motion.div transition={{ ease: "linear" }} animate={{ rotate: 360, scale: 2 }} /> ); }
// Paste a code snippet import { motion } from "framer-motion"; function Component() { return ( <motion.div transition={{ ease: "linear" }} animate={{ rotate: 360, scale: 2 }} /> ); }
// Paste a code snippet import { motion } from "framer-motion"; function Component() { return ( <motion.div transition={{ ease: "linear" }} animate={{ rotate: 360, scale: 2 }} /> ); }
// Paste a code snippet import { motion } from "framer-motion"; function Component() { return ( <motion.div transition={{ ease: "linear" }} animate={{ rotate: 360, scale: 2 }} /> ); }
Broadcasts that keep your customers in the loop
Broadcasts that keep your customers in the loop
Onboarding greetings at scale
Welcome new customers with automated Slack or email greetings that feel personal and consistent.
Onboarding greetings at scale
Welcome new customers with automated Slack or email greetings that feel personal and consistent.
Onboarding greetings at scale
Welcome new customers with automated Slack or email greetings that feel personal and consistent.
Onboarding greetings at scale
Welcome new customers with automated Slack or email greetings that feel personal and consistent.
Product announcements
Share new feature releases or roadmap updates directly in Slack and email without relying on old-school newsletters.
Product announcements
Share new feature releases or roadmap updates directly in Slack and email without relying on old-school newsletters.
Product announcements
Share new feature releases or roadmap updates directly in Slack and email without relying on old-school newsletters.
Product announcements
Share new feature releases or roadmap updates directly in Slack and email without relying on old-school newsletters.
Downtime & status updates
Proactively notify customers of issues, maintenance, or SLA updates — reducing inbound support tickets.
Downtime & status updates
Proactively notify customers of issues, maintenance, or SLA updates — reducing inbound support tickets.
Downtime & status updates
Proactively notify customers of issues, maintenance, or SLA updates — reducing inbound support tickets.
Downtime & status updates
Proactively notify customers of issues, maintenance, or SLA updates — reducing inbound support tickets.
Event invites & reminders
Send webinar invites, training sessions, or QBR reminders that don’t get lost in email clutter.
Event invites & reminders
Send webinar invites, training sessions, or QBR reminders that don’t get lost in email clutter.
Event invites & reminders
Send webinar invites, training sessions, or QBR reminders that don’t get lost in email clutter.
Event invites & reminders
Send webinar invites, training sessions, or QBR reminders that don’t get lost in email clutter.
Customer success nudges
Trigger check-ins, NPS surveys, or renewal reminders right in Slack and inbox.
Customer success nudges
Trigger check-ins, NPS surveys, or renewal reminders right in Slack and inbox.
Customer success nudges
Trigger check-ins, NPS surveys, or renewal reminders right in Slack and inbox.
Customer success nudges
Trigger check-ins, NPS surveys, or renewal reminders right in Slack and inbox.
Account-level personalization
Identify churn risks early and flag expansion opportunities directly from account signals.
Account-level personalization
Identify churn risks early and flag expansion opportunities directly from account signals.
Account-level personalization
Identify churn risks early and flag expansion opportunities directly from account signals.
Account-level personalization
Identify churn risks early and flag expansion opportunities directly from account signals.
Why companies choose Thena broadcasts
Broadcasts are designed for any team that needs to keep customers informed—whether that’s through Slack, email, or both.
Why companies choose Thena broadcasts
Broadcasts are designed for any team that needs to keep customers informed—whether that’s through Slack, email, or both.
Why companies choose Thena broadcasts
Broadcasts are designed for any team that needs to keep customers informed—whether that’s through Slack, email, or both.
Why companies choose Thena broadcasts
Broadcasts are designed for any team that needs to keep customers informed—whether that’s through Slack, email, or both.
Experience broadcasts in action
Experience broadcasts in action
See how easy it is to send Slack and email announcements—all from one platform.
FAQ
What is Thena Broadcast?
Thena Broadcast is a feature that allows teams to send announcements, greetings, and updates to customers in Slack and email simultaneously. It’s built for proactive communication—so customers stay informed without relying only on newsletters or support tickets.
How is Thena Broadcast different from email marketing tools?
Traditional email marketing platforms are built for promotional campaigns. Thena Broadcast is designed for customer success and support—covering onboarding, downtime alerts, product announcements, and account-level updates. It also combines Slack + email in one place, alongside tickets and customer context.
Can I broadcast to both Slack and email at the same time?
Yes. With Thena, you can create one message and send it across Slack and email in a single motion—saving time and ensuring consistency.
Can I recall or edit a broadcast after sending?
For Slack, yes—you can recall messages even after they’re delivered. For email, recall isn’t possible once the message has landed in inboxes.
How do audiences work in Thena Broadcast?
You can build static audiences for fixed groups or dynamic audiences that auto-update as customer attributes change. This ensures every broadcast reaches the right segment without manual list management.
What analytics are available for broadcasts?
Thena provides detailed analytics, including delivery rates, opens, clicks, views, and reactions. For Slack broadcasts, you can also track engagement directly inside channels.
Who should use Thena Broadcast?
Any company that needs to keep customers informed through Slack or email—especially SaaS businesses, customer success and support teams, and companies running Slack communities.
What is Thena Broadcast?
Thena Broadcast is a feature that allows teams to send announcements, greetings, and updates to customers in Slack and email simultaneously. It’s built for proactive communication—so customers stay informed without relying only on newsletters or support tickets.
How is Thena Broadcast different from email marketing tools?
Traditional email marketing platforms are built for promotional campaigns. Thena Broadcast is designed for customer success and support—covering onboarding, downtime alerts, product announcements, and account-level updates. It also combines Slack + email in one place, alongside tickets and customer context.
Can I broadcast to both Slack and email at the same time?
Yes. With Thena, you can create one message and send it across Slack and email in a single motion—saving time and ensuring consistency.
Can I recall or edit a broadcast after sending?
For Slack, yes—you can recall messages even after they’re delivered. For email, recall isn’t possible once the message has landed in inboxes.
How do audiences work in Thena Broadcast?
You can build static audiences for fixed groups or dynamic audiences that auto-update as customer attributes change. This ensures every broadcast reaches the right segment without manual list management.
What analytics are available for broadcasts?
Thena provides detailed analytics, including delivery rates, opens, clicks, views, and reactions. For Slack broadcasts, you can also track engagement directly inside channels.
Who should use Thena Broadcast?
Any company that needs to keep customers informed through Slack or email—especially SaaS businesses, customer success and support teams, and companies running Slack communities.
What is Thena Broadcast?
Thena Broadcast is a feature that allows teams to send announcements, greetings, and updates to customers in Slack and email simultaneously. It’s built for proactive communication—so customers stay informed without relying only on newsletters or support tickets.
How is Thena Broadcast different from email marketing tools?
Traditional email marketing platforms are built for promotional campaigns. Thena Broadcast is designed for customer success and support—covering onboarding, downtime alerts, product announcements, and account-level updates. It also combines Slack + email in one place, alongside tickets and customer context.
Can I broadcast to both Slack and email at the same time?
Yes. With Thena, you can create one message and send it across Slack and email in a single motion—saving time and ensuring consistency.
Can I recall or edit a broadcast after sending?
For Slack, yes—you can recall messages even after they’re delivered. For email, recall isn’t possible once the message has landed in inboxes.
How do audiences work in Thena Broadcast?
You can build static audiences for fixed groups or dynamic audiences that auto-update as customer attributes change. This ensures every broadcast reaches the right segment without manual list management.
What analytics are available for broadcasts?
Thena provides detailed analytics, including delivery rates, opens, clicks, views, and reactions. For Slack broadcasts, you can also track engagement directly inside channels.
Who should use Thena Broadcast?
Any company that needs to keep customers informed through Slack or email—especially SaaS businesses, customer success and support teams, and companies running Slack communities.
What is Thena Broadcast?
Thena Broadcast is a feature that allows teams to send announcements, greetings, and updates to customers in Slack and email simultaneously. It’s built for proactive communication—so customers stay informed without relying only on newsletters or support tickets.
How is Thena Broadcast different from email marketing tools?
Traditional email marketing platforms are built for promotional campaigns. Thena Broadcast is designed for customer success and support—covering onboarding, downtime alerts, product announcements, and account-level updates. It also combines Slack + email in one place, alongside tickets and customer context.
Can I broadcast to both Slack and email at the same time?
Yes. With Thena, you can create one message and send it across Slack and email in a single motion—saving time and ensuring consistency.
Can I recall or edit a broadcast after sending?
For Slack, yes—you can recall messages even after they’re delivered. For email, recall isn’t possible once the message has landed in inboxes.
How do audiences work in Thena Broadcast?
You can build static audiences for fixed groups or dynamic audiences that auto-update as customer attributes change. This ensures every broadcast reaches the right segment without manual list management.
What analytics are available for broadcasts?
Thena provides detailed analytics, including delivery rates, opens, clicks, views, and reactions. For Slack broadcasts, you can also track engagement directly inside channels.
Who should use Thena Broadcast?
Any company that needs to keep customers informed through Slack or email—especially SaaS businesses, customer success and support teams, and companies running Slack communities.
Keep every customer in the loop
Keep every customer in the loop
Keep every customer in the loop
Keep every customer in the loop
One message. Slack and email. Proactive communication that builds trust, reduces tickets, and drives adoption—all inside Thena.
Ask Taylor, our AI support agent.
Taylor
Jennice
Hey, my billing dashboard still shows old invoices after today’s refresh. Any idea why?
Taylor
That’s likely due to client-side caching. Does the issue resolve if you log out and back in?
Jennice
Nope, still there after re-login
Taylor
Got it. This usually happens when cache TTL isn’t aligned with the refresh window. Try triggering the refresh on page load instead of login. Need a guide on adjusting TTL settings?
Jennice
That would be helpful.
Powered by
Ask Taylor, our AI support agent.
Taylor
Jennice
Hey, my billing dashboard still shows old invoices after today’s refresh. Any idea why?
Taylor
That’s likely due to client-side caching. Does the issue resolve if you log out and back in?
Jennice
Nope, still there after re-login
Taylor
Got it. This usually happens when cache TTL isn’t aligned with the refresh window. Try triggering the refresh on page load instead of login. Need a guide on adjusting TTL settings?
Jennice
That would be helpful.
Powered by
Ask Taylor, our AI support agent.
Taylor
Jennice
Hey, my billing dashboard still shows old invoices after today’s refresh. Any idea why?
Taylor
That’s likely due to client-side caching. Does the issue resolve if you log out and back in?
Jennice
Nope, still there after re-login
Taylor
Got it. This usually happens when cache TTL isn’t aligned with the refresh window. Try triggering the refresh on page load instead of login. Need a guide on adjusting TTL settings?
Jennice
That would be helpful.
Powered by
Ask Taylor, our AI support agent.
Taylor
Jennice
Hey, my billing dashboard still shows old invoices after today’s refresh. Any idea why?
Taylor
That’s likely due to client-side caching. Does the issue resolve if you log out and back in?
Jennice
Nope, still there after re-login
Taylor
Got it. This usually happens when cache TTL isn’t aligned with the refresh window. Try triggering the refresh on page load instead of login. Need a guide on adjusting TTL settings?
Jennice
That would be helpful.
Powered by
Channels
Trending
Ticketing
Account
Knowledge base
Broadcasting
Channels
Trending
Ticketing
Account
Knowledge base
Broadcasting
Channels
Trending
Ticketing
Account
Knowledge base
Broadcasting
Channels
Trending
Ticketing
Account
Knowledge base
Broadcasting