Unlock limitless capacity in Slack
Talk to our Product Specialist

Next-gen ticketing. Stay ahead.

Unify Slack, Teams, and email into a single, powerful workflow.
No more silos, just streamlined support.

Trusted by leading companies
“Thena has been invaluable in bringing everything together in one place.”
Rachael Thomas, Developer success engineer, Knock
Raising the bar
in customer support
AI powered

Let AI handle the details—auto-tag, summarize, and prioritize in a flash.

Slack connected

Support happens where you work—deeply connected with Slack.

Lightning speed

Speed you can feel. A lightning-fast platform for real-time results, no hassle.

Workflow driven

Automate tasks, stay on track, and hit your goals with precision.

Requests
All your requests, unified in
one smart view.
Everything in one place

Add Thena to your app, connect email, and integrate Slack & MS Teams. Track conversations in one place.

AI driven efficiency

AI auto detects a request, auto-fills tags, custom fields, sentiment, urgency, title and description.

Request a demo
KanBAN
Track requests your way.
Fully customizable.
Custom statuses

Create, reorder, and personalize statuses to fit your workflow. Choose what works for you, or switch to list view if that’s more your style.

Filters

Refine your view with smart filters by customer, urgency, domain, custom fields, or CRM data—find exactly what you need in seconds.

Request a demo
DRAWER
All conversations that matter in a single view
Rich text reply editor
Respond to customer and internal conversations using rich text, attachments, and formatting.
Emoji support
React with emojis, edit or delete messages, and easily share message links for reference.
Metadata
Access key details like status, assignee, SLAs, integrations, and CRM data in one view.
Custom fields
Create custom fields for any workflow, with AI auto-fill or manual overrides as needed.
All features, all in one place

Explore every feature that transforms your workflow. Your complete guide to modern  B2B ticketing.
Explore
SHORTCUTS
Speed up your tasks with powerful shortcuts
SNIPPETS
Store responses for quick reuse anytime
Saved views
Save your views so you don’t build views everyday
WorkFlows
Automation helping you
drive efficiency
Robust actions

Automatically update statuses, close outdated requests, or notify your team when urgent action or follow-up is required.

Flexible rules

Build flexible rules to automate workflows, trigger actions, and manage tasks, ensuring nothing slips through the cracks effortlessly.

Request a demo
AI INSIGHTS
AI drives business themes for you. Never before opportunities identified.
AI driven themes by custom fields
Tap into actionable data across sentiment, engagement, resolution, response times and more.
AI driven themes by customers
Provide strategic perspective to teams and executives with cohesive visibility that helps  to make decisions & drive strategic growth
AI driven themes by saved views
Make faster and more accurate decisions around resource and capacity planning, team restructuring and more.
Customers first, growth always.
Request a demo