Thena Blog | Manage your customers faster, better, and easier.

What Is Customer Support? A Complete Guide

October 14, 2024

Top picks

The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations

Govind Kavaturi

November 11, 2024

Customer Management

A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial

November 8, 2024

Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking

November 8, 2024

Customer Management

Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024

November 8, 2024

Discover a new world of
B2B customer support

Product

Make Slack Announcements Fun and Easy with Thena’s Broadcasts

Govind Kavaturi

November 9, 2024

Product Updates

Manage Customer Feedback in Slack with Thena’s CSAT

November 8, 2024

Thena's Slack Triage: A Deep Dive into Modern Customer Support

Govind Kavaturi

September 21, 2024

How to Send Emails to Slack Channels with Thena

Govind Kavaturi

September 15, 2024

All articles

Zendesk and Slack Integration with Thena [Ultimate Playbook]

November 15, 2024

Customer Support AI: Practical Benefits Your Business Can’t Ignore

November 11, 2024

The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations

Govind Kavaturi

November 11, 2024

Make Slack Announcements Fun and Easy with Thena’s Broadcasts

Govind Kavaturi

November 9, 2024

Thena Enhances AI Capabilities with OpenAI Model and New Endpoints

Dhawal Jethwani

November 9, 2024

5 Best Lightweight Ticketing Systems for 2024

November 8, 2024

Product Updates

Manage Customer Feedback in Slack with Thena’s CSAT

November 8, 2024

Customer Management

A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial

November 8, 2024

Customer Management

20+ Zendesk Alternatives (Free & Paid Tools)

November 8, 2024

Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking

November 8, 2024

Slack Markdown: Message Formatting Made Easy

November 8, 2024

Customer Management

Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024

November 8, 2024

Humans of CS vol. 04: Kristin O’Neill | Client experiences should never be a one-size fits all model.

November 8, 2024

11 Most Important B2B Customer Service Skills

November 8, 2024

Zendesk Pricing Explained

November 8, 2024

Zendesk Slack Notification: Everything You Need to Know

November 6, 2024

Customer Management

10 Best Lightweight CRM Platforms for Modern Companies in 2025

October 24, 2024

A Complete Guide to B2B Customer Service Ticketing Systems

October 19, 2024

Product Updates

Integrating External Links with Thena for Enhanced Collaboration

October 16, 2024

What Is Customer Support? A Complete Guide

October 14, 2024

Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game

October 14, 2024

How Do You Gain Customer Trust? Essential Tips for B2B Companies

September 24, 2024

A Guide to the Best Software Support Solution for Customer Service

September 23, 2024

Zoom Slack Integration: Here’s How to Link Both Tools

September 23, 2024

Your Guide to Must-have Slack Channels | 7 key Slack Channel Examples

September 23, 2024

Customer Management

Why Do You Need Thena: The Ultimate Slack Management Tool?

September 22, 2024

Why Are Your Customers Happy With Slack?

September 22, 2024

What Is a Slack App? A Guide to Beginners

September 22, 2024

What is a Help Desk? Definition, Key Functions, and the Best Solution

September 22, 2024

Web to Slack: How to Set Up a Powerful Integration with Thena

September 21, 2024

Vitally Talks CS: Insights on Meeting Customers & More

September 21, 2024

7 Ways You Can Use Slack to Improve Project Management

September 21, 2024

Unveiling CS Parliament: Your Hub for CS Networking, Learning, and Job opportunities

September 21, 2024

Unlocking Customer Connections: Amplify Engagement by 8x with Slack Marketing

September 21, 2024

Transforming Slack into a Customer Communications Powerhouse for Modern Companies

September 21, 2024

Customer Management

Transform your Slack into a powerful customer communication channel in 2023

Govind Kavaturi

September 21, 2024

Customer Management

The essentials of tracking IT ticketing systems for optimal internal support

September 21, 2024

Customer Management

Top tips on how to choose enterprise help desk software

September 21, 2024

Top 10 Service Desk Software in 2024 (Ranked and Rated)

September 21, 2024

Ticketing System for Small Businesses: Features, Benefits & a Top Pick

September 21, 2024

The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations

Govind Kavaturi

November 11, 2024

Customer Management

A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial

November 8, 2024

Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking

November 8, 2024

Customer Management

Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024

November 8, 2024

Humans of CS vol. 04: Kristin O’Neill | Client experiences should never be a one-size fits all model.

November 8, 2024

What Is Customer Support? A Complete Guide

October 14, 2024

Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game

October 14, 2024

The Landscape of Messaging Platforms for Business Communication in 2023

September 20, 2024

Slack Ticketing System for Internal Support Helpdesk (Guide)

September 20, 2024

Humans of CS vol. 03: Gozde Gorce | What are the most challenging lessons or moments in CS from 2023?

September 17, 2024

Humans of CS vol. 02: Travis Perkins | biggest takeaway for CS from 2023

September 17, 2024

Using Slack for Customer Support in B2B (Ultimate Guide)

September 13, 2024

Customer Management

A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial

November 8, 2024

Customer Management

20+ Zendesk Alternatives (Free & Paid Tools)

November 8, 2024

Customer Management

Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024

November 8, 2024

Customer Management

10 Best Lightweight CRM Platforms for Modern Companies in 2025

October 24, 2024

Customer Management

Why Do You Need Thena: The Ultimate Slack Management Tool?

September 22, 2024

Customer Management

Transform your Slack into a powerful customer communication channel in 2023

Govind Kavaturi

September 21, 2024

Customer Management

The essentials of tracking IT ticketing systems for optimal internal support

September 21, 2024

Customer Management

Top tips on how to choose enterprise help desk software

September 21, 2024

Customer Management

Master Support with Thena: Power of Ticket Management Systems

September 21, 2024

Customer Management

Slack's Dominance in B2B Enterprise SaaS: Why SaaS Companies Rely on Slack

September 20, 2024

Customer Management

Slack for Customer Service: What Metrics to Track

September 20, 2024

Customer Management

Maximizing Slack Customer Success for Enterprise Growth in 2024

Govind Kavaturi

September 20, 2024

Make Slack Announcements Fun and Easy with Thena’s Broadcasts

Govind Kavaturi

November 9, 2024

5 Best Lightweight Ticketing Systems for 2024

November 8, 2024

Zendesk Slack Notification: Everything You Need to Know

November 6, 2024

Zoom Slack Integration: Here’s How to Link Both Tools

September 23, 2024

Your Guide to Must-have Slack Channels | 7 key Slack Channel Examples

September 23, 2024

What Is a Slack App? A Guide to Beginners

September 22, 2024

What is a Help Desk? Definition, Key Functions, and the Best Solution

September 22, 2024

Web to Slack: How to Set Up a Powerful Integration with Thena

September 21, 2024

7 Ways You Can Use Slack to Improve Project Management

September 21, 2024

Top 10 Service Desk Software in 2024 (Ranked and Rated)

September 21, 2024

Ticketing System for Small Businesses: Features, Benefits & a Top Pick

September 21, 2024

Ticketing Software Companies: How to Choose the Right One

September 21, 2024

Customer Support AI: Practical Benefits Your Business Can’t Ignore

November 11, 2024

The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations

Govind Kavaturi

November 11, 2024

Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking

November 8, 2024

Slack Markdown: Message Formatting Made Easy

November 8, 2024

Humans of CS vol. 04: Kristin O’Neill | Client experiences should never be a one-size fits all model.

November 8, 2024

11 Most Important B2B Customer Service Skills

November 8, 2024

What Is Customer Support? A Complete Guide

October 14, 2024

Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game

October 14, 2024

How Do You Gain Customer Trust? Essential Tips for B2B Companies

September 24, 2024

Why Are Your Customers Happy With Slack?

September 22, 2024

Vitally Talks CS: Insights on Meeting Customers & More

September 21, 2024

Unveiling CS Parliament: Your Hub for CS Networking, Learning, and Job opportunities

September 21, 2024

Zendesk and Slack Integration with Thena [Ultimate Playbook]

November 15, 2024

Thena Enhances AI Capabilities with OpenAI Model and New Endpoints

Dhawal Jethwani

November 9, 2024

Zendesk Pricing Explained

November 8, 2024

A Complete Guide to B2B Customer Service Ticketing Systems

October 19, 2024

A Guide to the Best Software Support Solution for Customer Service

September 23, 2024

Thena's December Product Updates: A Sneak Peek Into What’s New

September 21, 2024

Thena's Slack Triage: A Deep Dive into Modern Customer Support

Govind Kavaturi

September 21, 2024

Thena Ranked #1 for Chat / Live Support in G2’s Grid Report Fall 2023

September 21, 2024

Slack Ticketing System for Internal Support Helpdesk (Guide)

September 20, 2024

Slack and Thena Usher in a New Era of Collaboration

September 19, 2024

Salesforce Cases-Slack Integration with Thena: Never Reroute Customer Requests Again

September 19, 2024

Linear Slack Integration: What Is It and How to Do It Properly

September 18, 2024

Customers first, growth always.