Thena blog | Manage your customers faster, better, and easier with AI

Product Updates

Transform Customer Support with Thena Workflows: Automation for Slack, Email, and Microsoft Teams

Govind Kavaturi

December 7, 2024

Top picks

Product Updates

Tailored, Branded, and Collaborative: Thena’s Help Center Solution

Govind Kavaturi

December 21, 2024

Customer Support AI: Practical Benefits Your Business Can’t Ignore

December 10, 2024

Customer Management

A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial

December 10, 2024

The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations

Govind Kavaturi

November 21, 2024

Discover a new world of
B2B customer support

Product

Customer Management

Thena's Slack Triage: A Deep Dive into Modern Customer Support

Govind Kavaturi

December 16, 2024

Make Slack Announcements Fun and Easy with Thena’s Broadcasts

Govind Kavaturi

November 21, 2024

Product Updates

Manage Customer Feedback in Slack with Thena’s CSAT

November 8, 2024

How to Send Emails to Slack Channels with Thena

Govind Kavaturi

September 15, 2024

All articles

Product Updates

Tailored, Branded, and Collaborative: Thena’s Help Center Solution

Govind Kavaturi

December 21, 2024

Customer Management

A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial

December 10, 2024

Customer Support AI: Practical Benefits Your Business Can’t Ignore

December 10, 2024

Product Updates

Transform Customer Support with Thena Workflows: Automation for Slack, Email, and Microsoft Teams

Govind Kavaturi

December 7, 2024

The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations

Govind Kavaturi

November 21, 2024

Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking

November 8, 2024

Customer Management

Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024

November 8, 2024

Humans of CS vol. 04: Kristin O’Neill | Client experiences should never be a one-size fits all model.

November 8, 2024

Humans of CS vol. 02: Travis Perkins | biggest takeaway for CS from 2023

September 17, 2024

Humans of CS vol. 03: Gozde Gorce | What are the most challenging lessons or moments in CS from 2023?

September 17, 2024

Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game

October 14, 2024

Product Updates

Thena's December Product Updates: A Sneak Peek Into What’s New

December 21, 2024

Product Updates

Tailored, Branded, and Collaborative: Thena’s Help Center Solution

Govind Kavaturi

December 21, 2024

Product Updates

Thena Ranked #1 for Chat / Live Support in G2’s Grid Report Fall 2023

December 16, 2024

Product Updates

Transform Customer Support with Thena Workflows: Automation for Slack, Email, and Microsoft Teams

Govind Kavaturi

December 7, 2024

Product Updates

Thena's AI Insights: Transforming Customer Support Dynamics

November 28, 2024

Product Updates

Manage Customer Feedback in Slack with Thena’s CSAT

November 8, 2024

Product Updates

Bundle Similar Requests Together with Thena’s Merge

September 14, 2024

Product Updates

Enhancing Customer Communication in Slack with Thena’s Auto-Respond

September 14, 2024

Product Updates

Optimize Your Request Management with Thena’s Custom Fields

September 19, 2024

Product Updates

Integrating External Links with Thena for Enhanced Collaboration

October 16, 2024

Product Updates

Mastering Issue Escalations with Thena's Slack Integration

September 18, 2024

PagerDuty Slack Integration (Guide)

December 21, 2024

Pipedrive Slack Integration: How to Connect Both Tools

December 21, 2024

How to Integrate Airtable with Slack

December 21, 2024

GitHub Slack Integration - Quick Guide

December 21, 2024

Notion Slack Integration: A How-to Guide

December 21, 2024

How to Connect Microsoft Teams and Slack (Best Integrations)

December 16, 2024

Zoom Slack Integration: Here’s How to Link Both Tools

December 16, 2024

Zendesk and Slack Integration with Thena [Ultimate Playbook]

December 10, 2024

Top 5 AI Customer Support Software in 2024

December 10, 2024

HubSpot Slack Integration with Thena (Guide)

November 28, 2024

Freshdesk Slack Integration with Thena: Convert Customer Messages into Freshdesk Tickets

November 28, 2024

Building a Responsible AI Future: The Role of Data Governance at Thena

November 28, 2024

A Complete Guide to B2B Customer Service Ticketing Systems

November 27, 2024

Thena Enhances AI Capabilities with OpenAI Model and New Endpoints

Dhawal Jethwani

November 9, 2024

Salesforce Cases-Slack Integration with Thena: Never Reroute Customer Requests Again

September 19, 2024

Intercom Slack Integration with Thena: Everything You Need to Know

September 17, 2024

7 Best Slack Integrations for Customer Service Teams

September 13, 2024

Slack and Thena Usher in a New Era of Collaboration

September 19, 2024

How Modern Companies Supercharge Their Capacity Planning with Slack Data

September 14, 2024

How Mobile Takes Modern Customer Support to the Next Level

September 14, 2024

Elevate B2B SaaS Efficiency by Routing Slack Conversations to Your CRM

September 14, 2024

Linear Slack Integration: What Is It and How to Do It Properly

September 18, 2024

Customer Management

How to Use Slack for Customer Support in B2B (Guide)

December 21, 2024

Customer Management

Thena's Slack Triage: A Deep Dive into Modern Customer Support

Govind Kavaturi

December 16, 2024

Customer Management

Understanding Your Customers Better Through Behavior Analysis

December 16, 2024

Customer Management

Email or Slack? Which Platform Is The Winner to Manage Customers Efficiently?

December 16, 2024

Customer Management

20+ Zendesk Alternatives (Free & Paid Tools) | Thena

December 10, 2024

Customer Management

Slack Alerts with Thena

December 10, 2024

Customer Management

Transform your Slack into a powerful customer communication channel in 2023

Govind Kavaturi

December 10, 2024

Customer Management

Master Support with Thena: Power of Ticket Management Systems

December 10, 2024

Customer Management

Top tips on how to choose enterprise help desk software

December 10, 2024

Customer Management

Empowering Your Support Team: Online Ticketing System Best Practices

December 10, 2024

Customer Management

The essentials of tracking IT ticketing systems for optimal internal support

December 10, 2024

Customer Management

What Is Multichannel Customer Support? Benefits and Challenges

December 10, 2024

Customer Management

SaaS Customer Retention

December 10, 2024

Customer Management

10 Best Lightweight CRM Platforms for Modern Companies in 2025

December 10, 2024

Customer Management

A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial

December 10, 2024

Customer Management

5 Reasons Why Your Customer Wants Slack

December 10, 2024

Customer Management

Everything You Need to Know About Using Slack for CRM

December 9, 2024

Customer Management

Mastering Customer Management in Slack: 7 Tips for Improved Efficiency

November 28, 2024

Customer Management

How to Effectively Run POCs (Proof of Concepts) on Slack

November 28, 2024

Customer Management

What to Look for in a Simple Support Ticket System

November 28, 2024

Customer Management

Increase NRR by managing customers on Slack

Govind Kavaturi

November 27, 2024

Customer Management

Slack for Customer Service: What Metrics to Track

November 27, 2024

Customer Management

Customer Success in Slack: Retain and Delight Your Customers

November 27, 2024

Customer Management

Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024

November 8, 2024

Customer Management

3 Biggest Challenges for Customer Support Leadership in 2022

Govind Kavaturi

September 13, 2024

Customer Management

Conversational Ticketing in Slack. Make customer support easy and quick.

September 14, 2024

Customer Management

Does Slack Improve Customer Retention?

September 14, 2024

Customer Management

Five Signs That Your Customer Support on Slack Is Failing

September 14, 2024

Customer Management

How We Retain and Grow $100k+ accounts with Slack at Branch

September 17, 2024

Customer Management

Maximizing Slack Customer Success for Enterprise Growth in 2024

Govind Kavaturi

September 20, 2024

Customer Management

Journey to the future of customer relationships

September 18, 2024

Customer Management

How to Configure Slack Notifications for Customer Messages

September 14, 2024

Customer Management

5 Reasons Slack Connect Guarantees a Higher Net Retention Rate

September 13, 2024

Customer Management

Key Slack Analytics for Customer Service to Leverage in 2023

September 18, 2024

Customer Management

Slack's Dominance in B2B Enterprise SaaS: Why SaaS Companies Rely on Slack

September 20, 2024

Customer Management

Slack Customer Request Management: Categories, Tags, Shortcuts, Alerts & SLAs

September 19, 2024

Customer Management

Why Do You Need Thena: The Ultimate Slack Management Tool?

September 22, 2024

Customer Management

How to Improve Sales Engagement with Slack Connect and Thena

September 15, 2024

Customer Management

5 Best Customer Service Tools for 2024 (Features and Prices)

September 13, 2024

Customer Management

7 Tips on How to Choose the Right Customer Email Management System

September 14, 2024

Customer Management

How to Create a Slack Group

September 15, 2024

Customer Management

Revolutionizing vendor-customer relationships with real-time messaging platforms

September 19, 2024

How to Use Slack for Marketing? (+Slack Newsletter Template)

December 16, 2024

How to Use Slack Canvas For Maximum Team Productivity

December 16, 2024

What Are Slack Templates? Everything You Need to Know

December 16, 2024

Slack Bots 101: A New Approach to Slack Productivity

December 10, 2024

Halp Slack Integration: Is There an Alternative?

December 10, 2024

Slack Workflow Builder: The Ultimate Tool for Team Productivity

December 10, 2024

Your Guide to Must-have Slack Channels | 7 key Slack Channel Examples

December 10, 2024

A New Way to Approach IT Helpdesk Services & IT Ticketing System

December 10, 2024

Elevating Slack support and helpdesk operations with Thena

December 10, 2024

5 Best Lightweight Ticketing Systems for 2024

December 10, 2024

7 Ways You Can Use Slack to Improve Project Management

December 10, 2024

A Simple Guide to Issue Tracking System Examples and Best Tools

December 10, 2024

Zendesk Slack Notification: Everything You Need to Know

December 10, 2024

How to Remove a User from Slack in 5 Easy Steps

December 10, 2024

Slack for Enterprise: Features, Benefits, and Best Practices

December 10, 2024

Ticket Routing in Zendesk: What is It and How it Works

December 10, 2024

How to Use Slack for Task Management: Everything You Need to Know

November 28, 2024

Ticketing System for Small Businesses: Features, Benefits & a Top Pick

November 28, 2024

What Is a Slack App? A Guide to Beginners

November 27, 2024

Make Slack Announcements Fun and Easy with Thena’s Broadcasts

Govind Kavaturi

November 21, 2024

5 Ways to Effectively Manage Your Customers on Slack

September 13, 2024

Create a Zendesk ticket from Slack

Govind Kavaturi

September 14, 2024

7 Creative Ways to Use Slack for Remote Teams

September 13, 2024

Slack Customer Request Management with Thena: Shortcuts

September 19, 2024

Ticketing Software Companies: How to Choose the Right One

September 21, 2024

What is a Help Desk? Definition, Key Functions, and the Best Solution

September 22, 2024

How to Send Emails to Slack Channels with Thena

Govind Kavaturi

September 15, 2024

Top 10 Service Desk Software in 2024 (Ranked and Rated)

September 21, 2024

5 Hidden Benefits of a Help Desk for Better Customer Service

September 13, 2024

Web to Slack: How to Set Up a Powerful Integration with Thena

September 21, 2024

How to Add a Custom Emoji to Slack

September 14, 2024

13 Slack Tips and Best Practices to Hack Productivity

September 20, 2024

Slack Recurring Reminders and How to Set Them Up

September 20, 2024

HubSpot CRM and Slack Integration (Playbook)

September 17, 2024

Discord vs. Slack for Businesses in the SaaS Space (Comparison)

September 14, 2024

Asana Slack Integration: A How-to Guide

September 13, 2024

ClickUp Slack Integration (Best Ways to Do It)

September 14, 2024

Best Ways to Export Slack Conversations

September 14, 2024

Slack Ticketing System for Internal Support Helpdesk (Guide)

December 21, 2024

The Landscape of Messaging Platforms for Business Communication in 2023

December 16, 2024

Zendesk Pricing Explained

December 16, 2024

Email vs Slack: which platform works better for customer support?

December 10, 2024

5 Tips For Companies to Increase Their Support Resolution Times on Slack

December 10, 2024

Best Practices for Slack Connect Channels

December 10, 2024

How to Optimize B2B Customer Communication with Slack & AI

December 10, 2024

5 Tips for an Email Ticketing System in Gmail

December 10, 2024

Slack Markdown: Message Formatting Made Easy

December 10, 2024

Monday Slack Integration - 4 Different Ways You Can Set Up

December 10, 2024

Confluence Slack Integration Guide

December 10, 2024

B2B Lead Generation: 9 Best Ways to Get Leads

December 10, 2024

What is B2B Sales? Definition, Examples, and Strategies

December 10, 2024

Customer Retention Rate (Meaning + How to Calculate)

December 10, 2024

11 Most Important B2B Customer Service Skills

December 10, 2024

What Are Customer Touchpoints? Meaning + Examples

December 10, 2024

Customer Support AI: Practical Benefits Your Business Can’t Ignore

December 10, 2024

Beyond Messaging: How to Properly use Slack for Business

December 7, 2024

13 Best Employee Communication Apps

December 7, 2024

The Rise of Slack: Why B2B Communication is Moving Away from Email

November 28, 2024

Convert Slack messages from customers into support tickets in your ticketing system

Govind Kavaturi

November 28, 2024

How to Make the Most of Your Slack Community

November 28, 2024

Unlocking Customer Connections: Amplify Engagement by 8x with Slack Marketing

November 28, 2024

10 Ways to Engage with Your Customer on Slack

November 27, 2024

Slack Schedule Message: How-to Guide to Slack Messages

November 27, 2024

Building Customer Loyalty in B2B: 5 Essential Strategies

November 27, 2024

What Is Customer Support? A Complete Guide

November 27, 2024

The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations

Govind Kavaturi

November 21, 2024

Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking

November 8, 2024

Humans of CS vol. 04: Kristin O’Neill | Client experiences should never be a one-size fits all model.

November 8, 2024

5 Ways Slack Can Help You Have a Better Relationship With Your Customer

September 13, 2024

How to Monetize Shared Slack Channels to Create Additional Revenue Streams

September 15, 2024

5 Support Ticketing Tools for Serving Customers on Slack

September 13, 2024

Why Are Your Customers Happy With Slack?

September 22, 2024

5 Best Slack Apps for Customer Support Teams in 2023

September 13, 2024

Introducing the "Slack Best Practice Guide for B2B Customer Communication"

Govind Kavaturi

September 17, 2024

5 Best Halp Alternatives

September 13, 2024

How to Onboard Customers using Slack

September 15, 2024

Transforming Slack into a Customer Communications Powerhouse for Modern Companies

September 21, 2024

How to Improve Customer Acquisition and Retention with Slack and Thena

September 15, 2024

CRM with Help Desk Solutions Explained: A Complete Guide

September 14, 2024

5 Best SaaS Help Desk Software in 2024

September 13, 2024

Unveiling CS Parliament: Your Hub for CS Networking, Learning, and Job opportunities

September 21, 2024

Humans of CS vol. 02: Travis Perkins | biggest takeaway for CS from 2023

September 17, 2024

How to Set Up Slack Auto Response for 24/7 Customer Support

September 19, 2024

How to Send Emails to Slack Channels

September 14, 2024

Humans of CS vol. 03: Gozde Gorce | What are the most challenging lessons or moments in CS from 2023?

September 17, 2024

13 Best Slack Keyboard Shortcuts to Speed Up Your Workflow

September 20, 2024

What is Omnichannel Customer Support and Why It’s a Must in B2B

September 19, 2024

Jira Slack Integration: A Practical Guide

September 18, 2024

Top 20 Slack Frequently Asked Questions (FAQs) Answered

September 20, 2024

Vitally Talks CS: Insights on Meeting Customers & More

September 21, 2024

Boosting Average Email Open Rates

September 14, 2024

Customer Acquisition Cost (Definition + How to Calculate)

September 14, 2024

Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game

October 14, 2024

How Do You Gain Customer Trust? Essential Tips for B2B Companies

September 24, 2024

Customers first, growth always.