"Thena is a game-changer
for Slack interactions"
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As your customer base grows, Slack turns into an unstructured mess.
Thena transforms that chaos into a system of record — with tickets, SLAs, and CSATs, all inside Slack.
#1 Slack-native platform for B2B Support
Found an issue with our data pipeline feeding the agents, seems to be inconsistent. Can someone help debug this? 🤔
Govind
Ticket creation
Users log issues in Slack—Thena captures and turns them into tickets instantly, no extra tools needed.
Slack ticket feed
Auto-tag, assign, and act on tickets with built-in sentiment, urgency, and account data.
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Auto-responses
Set intelligent, branded replies when your team’s away. Handle holidays, weekends, and missed SLAs.
Broadcasts
Push key updates into the right channels. Track delivery and automate follow-ups.
Why Thena Slack integration?
Purpose-built for B2B support inside Slack—ticketing, SLAs, CSAT, and broadcasts that legacy tools can’t match.
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Thena
Zendesk
Love for Thena and Slack integration
"Using Thena allows me and my team to talk to our customers from one place, no matter how the customer is contacting us."
Jessica L
Head of customer success
"What I appreciate most about Thena is its ability to integrate Slack support into our existing ticketing system without disrupting our established technical support workflows."
Jessica C
Director, Global technical support
“We have a lot of shared Slack channels with our customers, and Thena allows us to actually stay on top of all the messages, ensuring that we don't forget to reply to anything”
Celine D
Senior customer success manager
"Incredible tool for anyone using Slack for customer support"
Brandon F.
CEO
“It's complete integration with Slack allowing B2B companies to get their clients inside Slack and see a dedicated ticketing system, it is mindblowing”
Juan F
IT manager
"Thena helped us tame wild-wild-west Slack support"
Daniel S.
Technical team lead
FAQ
The ultimate guide to Slack support
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Emojis
Trigger workflows with emoji-based actions
Triage
AI detects intent and routes to the right team.
Broadcasts
Notify accounts or segments in Slack, instantly.
Markdown
Beautifully formatted replies in Slack.
Slack groups
Auto-tag teams based on Slack group mentions.
Escalation
Auto-escalate based on SLAs, sentiment, or urgency.
OOO auto-responder
Set rules to send auto replies while your team is away.
CSAT
Collect CSAT within Slack or email.
Notifications
Get alerts on key events, SLAs, or mentions.
Message grouping
Combine related questions into one ticket.
Internal threads
Private side threads for human and AI agents within Slack.
Accounts
See ticket history, sentiment, CSAT, and activity by account.