"Thena is a game-changer
for Slack interactions"
"Thena is a game-changer
for Slack interactions"
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As your customer base grows, Slack turns into an unstructured mess.
Thena transforms that chaos into a system of record — with tickets, SLAs, and CSATs, all inside Slack.
Connect Slack to get started
#1 Slack-native platform for B2B Support
#1 Slack-native platform for B2B Support
Found an issue with our data pipeline feeding the agents, seems to be inconsistent. Can someone help debug this? 🤔
Found an issue with our data pipeline feeding the agents, seems to be inconsistent. Can someone help debug this? 🤔
Found an issue with our data pipeline feeding the agents, seems to be inconsistent. Can someone help debug this? 🤔
Govind
Govind
Govind
Ticket creation
Users log issues in Slack—Thena captures and turns them into tickets instantly, no extra tools needed.
Slack ticket feed
Auto-tag, assign, and act on tickets with built-in sentiment, urgency, and account data.
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Auto-responses
Set intelligent, branded replies when your team’s away. Handle holidays, weekends, and missed SLAs.
Broadcasts
Push key updates into the right channels. Track delivery and automate follow-ups.
Why Thena Slack integration?
Why Thena Slack integration?
Purpose-built for B2B support inside Slack—ticketing, SLAs, CSAT, and broadcasts that legacy tools can’t match.
Get started
Thena
Zendesk
Freshdesk
Intercom
Slack tickets
Slack tickets
Slack tickets
Native ticket capture
Native ticket capture
Native ticket capture
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Slack ticket feed
Slack ticket feed
Slack ticket feed
Real-time views
Real-time views
Real-time views
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
SLAs for Slack
SLAs for Slack
SLAs for Slack
Full SLA tracking
Full SLA tracking
Full SLA tracking
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
CSAT for Slack
CSAT for Slack
CSAT for Slack
In-thread surveys
In-thread surveys
In-thread surveys
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Slack OOO responder
Slack OOO responder
Slack OOO responder
Smart auto-replies
Smart auto-replies
Smart auto-replies
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Slack broadcasts
Slack broadcasts
Slack broadcasts
Account-based
Account-based
Account-based
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Love for Thena and Slack integration
"Using Thena allows me and my team to talk to our customers from one place, no matter how the customer is contacting us."
Jessica L
Head of customer success
"What I appreciate most about Thena is its ability to integrate Slack support into our existing ticketing system without disrupting our established technical support workflows."
Jessica C
Director, Global technical support
“We have a lot of shared Slack channels with our customers, and Thena allows us to actually stay on top of all the messages, ensuring that we don't forget to reply to anything”
Celine D
Senior customer success manager
"Incredible tool for anyone using Slack for customer support"
Brandon F.
CEO
“It's complete integration with Slack allowing B2B companies to get their clients inside Slack and see a dedicated ticketing system, it is mindblowing”
Juan F
IT manager
"Thena helped us tame wild-wild-west Slack support"
Daniel S.
Technical team lead
Slack tickets
Slack tickets
Thena
Native ticket capture
Native ticket capture
Zendesk
Not supported
Not supported
Slack ticket feed
Slack ticket feed
Thena
Real-time views
Real-time views
Zendesk
Not supported
Not supported
SLAs for Slack
SLAs for Slack
Thena
Full SLA tracking
Full SLA tracking
Zendesk
Not supported
Not supported
CSAT for Slack
CSAT for Slack
Thena
In-thread surveys
In-thread surveys
Zendesk
Not supported
Not supported
Slack OOO responder
Slack OOO responder
Thena
Smart auto-replies
Smart auto-replies
Zendesk
Not supported
Not supported
Slack broadcasts
Slack broadcasts
Thena
Account-based
Account-based
Zendesk
Not supported
Not supported
Join top performing modern teams
Join top performing modern teams
FAQ
How is Thena different from Zendesk or Intercom’s Slack apps?
Thena isn’t a Slack app added to a support tool — it is the support tool, purpose-built for Slack. While Zendesk and Intercom offer limited, bolt-on Slack bots, Thena turns Slack into a full-fledged support channel: AI-native ticketing, live CSATs, SLA tracking, and account-level insights — all without leaving the thread. No handoffs. No context lost. No switching tabs.
Can Thena handle complex workflows like SLAs and multi-agent routing — inside Slack?
Absolutely. Thena brings enterprise-grade workflows into Slack, including SLA policies, escalations, ownership rules, and smart AI-based routing. It’s designed for B2B teams running real-time support at scale — not just FAQ deflection. Think of it as the control center for customer operations, embedded directly where your team already works.
We already use Slack for customer conversations. Why do we need Thena?
Using Slack without Thena is like running support from a group chat — chaos scales fast. Thena gives structure: automatic ticket creation, AI summaries, knowledge grounding, Slack-native CSATs, and proactive account-based broadcasts. Your team stays responsive, organized, and accountable — even as your Slack channels multiply.
FAQ
How is Thena different from Zendesk or Intercom’s Slack apps?
Thena isn’t a Slack app added to a support tool — it is the support tool, purpose-built for Slack. While Zendesk and Intercom offer limited, bolt-on Slack bots, Thena turns Slack into a full-fledged support channel: AI-native ticketing, live CSATs, SLA tracking, and account-level insights — all without leaving the thread. No handoffs. No context lost. No switching tabs.
Can Thena handle complex workflows like SLAs and multi-agent routing — inside Slack?
Absolutely. Thena brings enterprise-grade workflows into Slack, including SLA policies, escalations, ownership rules, and smart AI-based routing. It’s designed for B2B teams running real-time support at scale — not just FAQ deflection. Think of it as the control center for customer operations, embedded directly where your team already works.
We already use Slack for customer conversations. Why do we need Thena?
Using Slack without Thena is like running support from a group chat — chaos scales fast. Thena gives structure: automatic ticket creation, AI summaries, knowledge grounding, Slack-native CSATs, and proactive account-based broadcasts. Your team stays responsive, organized, and accountable — even as your Slack channels multiply.
FAQ
How is Thena different from Zendesk or Intercom’s Slack apps?
Thena isn’t a Slack app added to a support tool — it is the support tool, purpose-built for Slack. While Zendesk and Intercom offer limited, bolt-on Slack bots, Thena turns Slack into a full-fledged support channel: AI-native ticketing, live CSATs, SLA tracking, and account-level insights — all without leaving the thread. No handoffs. No context lost. No switching tabs.
Can Thena handle complex workflows like SLAs and multi-agent routing — inside Slack?
Absolutely. Thena brings enterprise-grade workflows into Slack, including SLA policies, escalations, ownership rules, and smart AI-based routing. It’s designed for B2B teams running real-time support at scale — not just FAQ deflection. Think of it as the control center for customer operations, embedded directly where your team already works.
We already use Slack for customer conversations. Why do we need Thena?
Using Slack without Thena is like running support from a group chat — chaos scales fast. Thena gives structure: automatic ticket creation, AI summaries, knowledge grounding, Slack-native CSATs, and proactive account-based broadcasts. Your team stays responsive, organized, and accountable — even as your Slack channels multiply.
FAQ
How is Thena different from Zendesk or Intercom’s Slack apps?
Thena isn’t a Slack app added to a support tool — it is the support tool, purpose-built for Slack. While Zendesk and Intercom offer limited, bolt-on Slack bots, Thena turns Slack into a full-fledged support channel: AI-native ticketing, live CSATs, SLA tracking, and account-level insights — all without leaving the thread. No handoffs. No context lost. No switching tabs.
Can Thena handle complex workflows like SLAs and multi-agent routing — inside Slack?
Absolutely. Thena brings enterprise-grade workflows into Slack, including SLA policies, escalations, ownership rules, and smart AI-based routing. It’s designed for B2B teams running real-time support at scale — not just FAQ deflection. Think of it as the control center for customer operations, embedded directly where your team already works.
We already use Slack for customer conversations. Why do we need Thena?
Using Slack without Thena is like running support from a group chat — chaos scales fast. Thena gives structure: automatic ticket creation, AI summaries, knowledge grounding, Slack-native CSATs, and proactive account-based broadcasts. Your team stays responsive, organized, and accountable — even as your Slack channels multiply.
Emojis
Trigger workflows with emoji-based actions
Triage
AI detects intent and routes to the right team.
Broadcasts
Notify accounts or segments in Slack, instantly.
Markdown
Beautifully formatted replies in Slack.
Slack groups
Auto-tag teams based on Slack group mentions.
Escalation
Auto-escalate based on SLAs, sentiment, or urgency.
OOO auto-responder
Set rules to send auto replies while your team is away.
CSAT
Collect CSAT within Slack or email.
Notifications
Get alerts on key events, SLAs, or mentions.
Message grouping
Combine related questions into one ticket.
Internal threads
Private side threads for human and AI agents within Slack.
Accounts
See ticket history, sentiment, CSAT, and activity by account.
The best of Slack for customer support
The best of Slack for customer support
Resources
Slack community ticketing: Manage support easily with Thena
Jun 21, 2025
|
By
Mike Molinet
5 reasons Slack Connect guarantees a higher net retention rate
Jan 14, 2025
|
By
Paulina
Best Practices for Slack Connect Channels
Jan 14, 2025
|
By
Paulina
#1 Slack-native integration for B2B support
Sign up for free.
#1 Slack-native integration for B2B support
Sign up for free.
Get started
Channels
Trending
Ticketing
Account
Knowledge base
Channels
Trending
Ticketing
Account
Knowledge base
Channels
Trending
Ticketing
Account
Knowledge base
Channels
Trending
Ticketing
Account
Knowledge base