Zendesk + Slack: The winning formula for support success.

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Add to Slack

Rated #1 Ticket Collaboration in G2

"Finally a way to have visibility on Slack"

"A must have tool for CS & Support Teams."

"Thena makes managing Slack to-dos easier"

Seamlessly pass information back and forth between Slack and Zendesk

Native Connector

No bi-drectional sync

Cannot edit ticket fields from Slack

Severely restricted natural language processing capabilities

No automatic ticket creation from Slack

Noisy and hard to customize

Tricky white-labeling

Can’t configure or automate support requests

Thena x Zendesk Integration

Bi-directional sync between systems

Easy ticket creation and streamlined management of entire ticket lifestyle

Straightforward tracking of customer requests + request escalation

Kanban board for visual organization of support tickets

CSAT feature

Enhanced configuration and automation capabilities

Noiseless and white-labeled

End Slack chaos and reduce resolution time by up to 95%

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Integrate in seconds.

Send all Slack messages

Choose to send all customer messages on Slack to Zendesk so your entire customer support operations continues to stay within the boundaries of Zendesk.

Send only specific issues

Detect customer messages with the power of AI and choose to send specific type of customer requests to Zendesk.

Configure automation

Easily configure display names, display icons, and initial responses so your customer experience is personalized and stays relevant.

Never re-route customer asks again.

Instant push to Zendesk

Stay on the top of customer requests on Slack. Customer messages on Slack instantly gets pushed to Zendesk.

Support agent stays in Zendesk

Your support team doesn't have to join every Slack channel, they would go on handling tickets at speed within Zendesk.

All within Slack for customers

Allow customers to ask anything on Slack. Identify issues with the power of AI and provide seamless experience without the need for triaging.

#slack-meets-ai

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Customer Growth in the Slack-first world.

SpotDraft streamlines the contract lifecycle in organizations across the world — saving customers hundreds of hours reviewing contracts and doing other mundane work.

Read Case Study