Slack vs email - The never-ending debate
Slack lets you have all your team and customer conversations, and tools in a single place. And not just one-on-one chats, with Slack you can communicate in groups through channels. So “real-time” messaging is the key takeaway here!
Here’s what you can finally stop doing once you start using Slack:
No more forwarded emails to follow up with your customers or teammates.
Want to set up a quick meeting? Drop it in your channel.
No more spam or email phishing risks.
Better engagement with your co-workers.
You do not have to CC unnecessary folks anymore and can get to the point quickly.
Lesser turnaround time. No more wasting time scrolling through your email clutter where the search option is pretty weak, to say the least!
Need more reasons why Slack outdoes email in almost every aspect? Here’s a look into how Slack can help you manage customers and their needs the right way.
When should you consider switching from email to Slack to manage customers?
Still confused if you should kick off your customer management with Slack? Here are 4 sure-shot ways you know that there’s no better time than now to switch from plain-old emails to Slack:
For instant communication with your customers using dedicated channels.
While building a well-connected internal team or a community of like-minded folks who share similar insights.
To save precious time following up back-and-forth.
To increase your business’ productivity with effective automation and integration with worthy apps that contribute to overall growth.
And finally, for building better customer relationships and extracting valuable data inputs that drive your business forward.
The bottom line
Slack can help you build personal connections with your customers while working on similar goals, no doubt. But is it a full-blown replacement for email? Not necessarily!
Want a more efficient way to track and manage your customers all in one place? Meet Thena! A one-of-a-kind customer communication platform to propel your business with super useful insights.
