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Start managing your customers faster, quicker, and easier from Slack.

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Communicate between Slack and Intercom seamlessly

Customers love to communicate on Slack. Why stop?

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Customer channel

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John Doe

Great looks good thanks

Zeo Maxwell

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Could you please help

Customer support analytics gets powerful.

Julia Ann

buyer

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Reduce resolutions times by supporting your customers from Slack.

Integrate in seconds.

Send all Slack messages

Choose to send all customer messages on Slack to Intercom so your entire customer support operations continues to stay within the boundaries of Intercom.

Send only specific issues

Detect customer messages with the power of AI and choose to send specific type of customer requests to Intercom.

Configure automation

Easily configure display names, display icons, and initial responses so your customer experience is personalized and stays relevant.

configure Intercom integration

Never re-route customer asks again.

Instant push to Intercom

Stay on the top of customer requests on Slack. Customer messages on Slack instantly gets pushed to Intercom.

Support agent stays in Intercom

Your support team doesn't have to join every Slack channel, they would go on handling tickets at speed within Intercom.

All within Slack for customers

Allow customers to ask anything on Slack. Identify issues with the power of AI and provide seamless experience without the need for triaging.

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Customer Growth in the Slack-first world.

Customer Growth in the Slack-first world.

SpotDraft streamlines the contract lifecycle in organizations across the world — saving customers hundreds of hours reviewing contracts and doing other mundane work.

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20%

Support Productivity Increase

50%

Response Time Decrease

Why manage customers with Thena?

Ticketing Automation

Never miss customer messages on Slack by auto-detecting issues, and requests. Send them to any tool and collaborate between platforms.

Unified Interface

Manage all tasks assigned to any team on any platform from one place. Make the progress visible to customers, stakeholders, and leadership.

Configure Escalation

Resolve issues faster for customers with configurable escalations to relevant stake holders across all teams within Slack.

Configure Alerts

Never miss anything. Get reminded of actions and remind customers to take actions with simple configuration setup on Slack.

Customer 360 Analytics

Understand customer behavior across timeline and conversations. Find out the gap and take relevant actions to give best customer experience.

Enable your Slack for customer management today.

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Marketing Automation

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BEST PRACTICE GUIDE

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