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Customers love to communicate on Slack. Why stop?
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“Slack is now the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, and quick resolution times - all in the place they're already working
“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."
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“Slack Connect is one of the most underrated inventions of modern communication"
“Slack is now the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, and quick resolution times - all in the place they're already working
“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."
“Slack Connect is one of the most underrated inventions of modern communication"
Never miss customer messages on Slack by auto-detecting issues, and requests. Send them to any tool and collaborate between platforms.
Manage all tasks assigned to any team on any platform from one place. Make the progress visible to customers, stakeholders, and leadership.
Resolve issues faster for customers with configurable escalations to relevant stake holders across all teams within Slack.
Never miss anything. Get reminded of actions and remind customers to take actions with simple configuration setup on Slack.
Understand customer behavior across timeline and conversations. Find out the gap and take relevant actions to give best customer experience.
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![Zendesk and Slack Integration with Thena [Ultimate Playbook]](https://cdn.prod.website-files.com/62b4d86d7691c3d86ef2cf9c/65bc3a2372de78ce933ce2c8_Blog_-_Thumbnail_-_Zendesk_and_Slack_Integration_with_Thena_%5BUltimate_Playbook%5Dh.webp)
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