Scalable for your unique business goals

Tailored solutions for any size — from startup to enterprise.

4.9/5

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Learn why companies of all shapes
and sizes love Thena

Implement complex workflows in Slack for enhanced team efficiency.

Plan capacity to avoid bandwidth shortages during customer management.

Establish multiple triage channels with varied SLAs for different teams.

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Some of our happy customers

Rated #1 in Ticket Collaboration by G2

SMALL BUSINESS

All-in-one customer management with Slack triage

Seamlessly connect email, webchat, and Slack Connect for unified management.

Gain valuable visibility into rich customer data for personalized interactions.

Integrate data with other systems for comprehensive business insights.

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STARTUPS

Deliver white glove service to build and scale customer delight

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Visibility

Leverage AI and Slack triage for comprehensive visibility. Identify expansion possibilities and capitalize on growth opportunities.

Proactive engagement

Know when to proactively reach out to customers and anticipate their needs. Foster business growth through efficient customer management.

No more missed requests

Ensure timely responses, building trust and reliability. Acquire, service, and grow customers through delightful and memorable experiences.

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50%

Resolution time decrease

95%

Response time decrease

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GROWTH

Efficient team scaling: plan capacity, segment customers and analyze trends

Utilize smart tags and filters for a centralized view of customer segments

Understand issue trends and product feedback for strategic decision-making

Explore the art of audience segmentation and its impact on your customer engagement.

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ENTERPRISE

Optimize Slack workflows for team efficiency and optimized customer engagement

Customer metrics

Optimize metrics, customize channels, automate tasks, and amplify insights for seamless operations and heightened efficiency

Workflow optimization

Develop intricate Slack workflows to elevate team efficiency and collaboration, fostering seamless communication and processes.

Triage channel customization

Establish multiple triage channels with varied SLAs and workflows. Seamlessly tackle complex team structures and diverse business units

Zendesk

Intercom

Saleforce

Zendesk

Intercom

Saleforce

Zendesk

Intercom

Saleforce

Zendesk

Intercom

Saleforce

Jira

Linear

Freshdesk

Jira

Linear

Freshdesk

Jira

Linear

Freshdesk

Jira

Linear

Freshdesk

Salesforce

Hubspot

Shortcut

Salesforce

Hubspot

Shortcut

Salesforce

Hubspot

Shortcut

Salesforce

Hubspot

Shortcut

Seamlessly bridge Slack with your GTM systems

Elevate your team’s productivity; engage in real-time conversations and build seamless connectivity without boundaries.

View all integrations

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30%

Support Productivity Increase

60%

Response time decrease

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Best practices, research and tips on managing customers

Latest FROM BLOG

Customer Management

Everything You Need to Know About Using Slack for CRM

Product Updates

Transform Customer Support with Thena Workflows: Automation for Slack, Email, and Microsoft Teams

Communication

Customer Support AI: Practical Benefits Your Business Can’t Ignore

Start managing your customers faster and easier from Slack.

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