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Slack became one of the most dominant communication tools in history because of its exceptional functionality and because it brought a fun element into everyday business conversations. Besides its colorful design scheme and various entertaining integrations, Slack’s ability to integrate emojis into reactions and conversations improved how we communicate today.
The developers responded to the popularity of this feature by introducing custom emoji options for Slack, bringing a unique, personal vibe to your workspace. In this article, you'll learn about the world of emojis and discover how to seamlessly integrate custom emojis into your Slack channels, step-by-step.
Adding Slack custom emojis to your workspace allows your channel users to express themselves better and have a more personalized experience. Adding custom emojis to Slack can foster collaboration, boost community spirit, and enhance the sense of belonging across your organization.
By creating your own branded Slack emojis, you can increase brand advocacy, transfer brand values, and increase engagement. Plus, adding custom emojis to Slack can bring humor into your conversations and break down communication barriers.
Adding custom emojis to Slack is a simple process. Here are the steps:
Step 1: Open Slack and click on the smiley face on your conversational bar next to your mention (@) option.
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Step 2: Once selected, click “Add Emoji” to open the pop-up menu for creating Slack custom emojis.
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Step 3: While it’s easy to add emojis to your Slack workspace, certain requirements must be met. One key requirement is the choice of image for your custom emoji. It should be a square image, not exceeding 128 KB. For optimal functionality, images with transparent backgrounds are preferred, allowing for smooth integration into your chat panels. Additionally, for a touch of fun, you can incorporate moving GIF files as your custom Slack emojis.
Step 4: Now that you've learned how to add custom emojis to Slack, the next step is giving them easily searchable names. This ensures that your users can find and use them in their daily conversations. Remember, all Slack emoji names should be in lowercase, without any spaces or punctuation. To prevent mix-ups, pick a name that’s distinctive and unlikely to overlap with existing ones in Slack's standard emoji collection.
Step 5: Hit save and integrate!
Now, with your new favorite emoji ready, start using it in conversations and let your team members in on the fun. It's time to see how your custom touch adds to the chat experience!
Now that you have added your handy new emojis, you might want to know a couple of things.
First, Slack custom emojis are available to all users within your workspace, so make sure that your chosen design is business-appropriate and won’t cause unintentional havoc down the line. Admins can restrict or remove permissions to create Slack custom emojis if you are concerned.
Secondly, don't worry if you're late in managing permissions and find yourself with a collection of off-brand or odd-looking emojis in Slack. It's easy to fix. You can delete any emojis you've added, and admins can also remove any inappropriate ones. Wondering how to do this? Follow these steps:
Step 1: As a workspace admin, you can delete unwanted Slack custom emojis by clicking on your Slack workspace in the top left corner and choosing the “Customize workspace” option.
Step 2: Navigate to the “Emoji” tab, where you'll find your custom emoji. Simply click the 'x' button next to it to remove it from your list.
While Slack emojis are a great source of fun, they can also be helpful! With Thena’s smart integration, you can turn your Slack emojis into one-click shortcuts and link them to particular actions.
By utilizing Thena in your Slack channels, your teams are able to choose a variety of actions through Slack emojis once a customer or internal request has been flagged through conversational ticketing.
These shortcuts include:
🎫 (ticket) Create a new ticket
👀 (eyes) Looking into it
⛑️(rescue worker’s helmet) Assign to someone
🌂(umbrella) Closed
Thena’s Slack shortcuts can save time for support agents, streamlining assigning and escalation processes and removing context switching across multiple tools. By relying on Slack emojis, team members can quickly assess the status of active requests, turning their attention to the most pressing issues.
Make the most of your triage processes and create a more innovative (and fun) solution to fit your organization’s needs.
Slack custom emojis can be a unique tool in your arsenal to boost morale and collaboration, create a community spirit, and bring playfulness into everyday conversations.
By combining the power of emojis with Thena’s smart request management solutions in your Slack channels, you can increase your service teams’ productivity, streamline triage processes, and create a more enjoyable environment for all.
Add Thena to Slack now to make the most of your workspace today!
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