Content Writer

Paulina

Content writer Paulina is a skilled writer with a passion for creating high-quality and engaging content. With years of experience in the field, Paulina has a deep understanding of the latest content trends and best practices.

All Blogs
Producitivity on Slack
Communication tips
Customer management
Technology stack
Customer Support AI: Practical Benefits Your Business Can’t Ignore
Communication
Customer Support AI: Practical Benefits Your Business Can’t Ignore
Paulina
Paulina
3 minutes
10 Best Lightweight CRM Platforms for Modern Companies in 2025
Customer Management
10 Best Lightweight CRM Platforms for Modern Companies in 2025
Paulina
Paulina
5 Minutes
What Is Customer Support? A Complete Guide
Communication
What Is Customer Support? A Complete Guide
Paulina
Paulina
5 minutes
What Are Customer Touchpoints? Meaning + Examples
Communication
What Are Customer Touchpoints? Meaning + Examples
Paulina
Paulina
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Paulina
Paulina
11 Most Important B2B Customer Service Skills
Communication
11 Most Important B2B Customer Service Skills
Paulina
Paulina
Customer Retention Rate (Meaning + How to Calculate)
Communication
Customer Retention Rate (Meaning + How to Calculate)
Paulina
Paulina
Best Ways to Export Slack Conversations
Productivity
Best Ways to Export Slack Conversations
Paulina
Paulina
Customer Acquisition Cost (Definition + How to Calculate)
Communication
Customer Acquisition Cost (Definition + How to Calculate)
Paulina
Paulina
Boosting Average Email Open Rates
Communication
Boosting Average Email Open Rates
Paulina
Paulina
Building Customer Loyalty in B2B: 5 Essential Strategies
Communication
Building Customer Loyalty in B2B: 5 Essential Strategies
Paulina
Paulina
What is B2B Sales? Definition, Examples, and Strategies
Communication
What is B2B Sales? Definition, Examples, and Strategies
Paulina
Paulina
B2B Lead Generation: 9 Best Ways to Get Leads
Communication
B2B Lead Generation: 9 Best Ways to Get Leads
Paulina
Paulina
13 Best Employee Communication Apps
Communication
13 Best Employee Communication Apps
Paulina
Paulina
SaaS Customer Retention
Customer Management
SaaS Customer Retention
Paulina
Paulina
Zoom Slack Integration: Here’s How to Link Both Tools
Productivity
Zoom Slack Integration: Here’s How to Link Both Tools
Paulina
Paulina
Confluence Slack Integration Guide
Communication
Confluence Slack Integration Guide
Paulina
Paulina
How to Integrate Airtable with Slack
Productivity
How to Integrate Airtable with Slack
Paulina
Paulina
PagerDuty Slack Integration (Guide)
Productivity
PagerDuty Slack Integration (Guide)
Paulina
Paulina
Pipedrive Slack Integration: How to Connect Both Tools
Productivity
Pipedrive Slack Integration: How to Connect Both Tools
Paulina
Paulina
ClickUp Slack Integration (Best Ways to Do It)
Productivity
ClickUp Slack Integration (Best Ways to Do It)
Paulina
Paulina
GitHub Slack Integration - Quick Guide
Productivity
GitHub Slack Integration - Quick Guide
Paulina
Paulina
Notion Slack Integration: A How-to Guide
Productivity
Notion Slack Integration: A How-to Guide
Paulina
Paulina
How to Connect Microsoft Teams and Slack (Best Integrations)
Communication
How to Connect Microsoft Teams and Slack (Best Integrations)
Paulina
Paulina
Monday Slack Integration - 4 Different Ways You Can Set Up
Communication
Monday Slack Integration - 4 Different Ways You Can Set Up
Paulina
Paulina
Asana Slack Integration: A How-to Guide
Productivity
Asana Slack Integration: A How-to Guide
Paulina
Paulina
Top 20 Slack Frequently Asked Questions (FAQs) Answered
Communication
Top 20 Slack Frequently Asked Questions (FAQs) Answered
Paulina
Paulina
Top 5 AI Customer Support Software in 2024
Technology
Top 5 AI Customer Support Software in 2024
Paulina
Paulina
Discord vs. Slack for Businesses in the SaaS Space (Comparison)
Productivity
Discord vs. Slack for Businesses in the SaaS Space (Comparison)
Paulina
Paulina
HubSpot CRM and Slack Integration (Playbook)
Productivity
HubSpot CRM and Slack Integration (Playbook)
Paulina
Paulina
Ticket Routing in Zendesk: What is It and How it Works
Productivity
Ticket Routing in Zendesk: What is It and How it Works
Paulina
Paulina
What Is Multichannel Customer Support? Benefits and Challenges
Customer Management
What Is Multichannel Customer Support? Benefits and Challenges
Paulina
Paulina
Jira Slack Integration: A Practical Guide
Communication
Jira Slack Integration: A Practical Guide
Paulina
Paulina
Linear Slack Integration: What Is It and How to Do It Properly
Technology
Linear Slack Integration: What Is It and How to Do It Properly
Paulina
Paulina
What is Omnichannel Customer Support and Why It’s a Must in B2B
Communication
What is Omnichannel Customer Support and Why It’s a Must in B2B
Paulina
Paulina
Slack for Enterprise: Features, Benefits, and Best Practices
Productivity
Slack for Enterprise: Features, Benefits, and Best Practices
Paulina
Paulina
Slack Recurring Reminders and How to Set Them Up
Productivity
Slack Recurring Reminders and How to Set Them Up
Paulina
Paulina
Slack Markdown: Message Formatting Made Easy
Communication
Slack Markdown: Message Formatting Made Easy
Paulina
Paulina
13 Best Slack Keyboard Shortcuts to Speed Up Your Workflow
Communication
13 Best Slack Keyboard Shortcuts to Speed Up Your Workflow
Paulina
Paulina
13 Slack Tips and Best Practices to Hack Productivity
Productivity
13 Slack Tips and Best Practices to Hack Productivity
Paulina
Paulina
How to Add a Custom Emoji to Slack
Productivity
How to Add a Custom Emoji to Slack
Paulina
Paulina
How to Send Emails to Slack Channels
Communication
How to Send Emails to Slack Channels
Paulina
Paulina
Web to Slack: How to Set Up a Powerful Integration with Thena
Productivity
Web to Slack: How to Set Up a Powerful Integration with Thena
Paulina
Paulina
How to Set Up Slack Auto Response for 24/7 Customer Support
Communication
How to Set Up Slack Auto Response for 24/7 Customer Support
Paulina
Paulina
What Is a Slack App? A Guide to Beginners
Productivity
What Is a Slack App? A Guide to Beginners
Paulina
Paulina
Zendesk Pricing Explained
Technology
Zendesk Pricing Explained
Paulina
Paulina
How to Create a Slack Group
Customer Management
How to Create a Slack Group
Paulina
Paulina
How to Remove a User from Slack in 5 Easy Steps
Productivity
How to Remove a User from Slack in 5 Easy Steps
Paulina
Paulina
Slack Schedule Message: How-to Guide to Slack Messages
Communication
Slack Schedule Message: How-to Guide to Slack Messages
Paulina
Paulina
5 Hidden Benefits of a Help Desk for Better Customer Service
Productivity
5 Hidden Benefits of a Help Desk for Better Customer Service
Paulina
Paulina
5 Best SaaS Help Desk Software in 2024
Communication
5 Best SaaS Help Desk Software in 2024
Paulina
Paulina
Zendesk Slack Notification: Everything You Need to Know
Productivity
Zendesk Slack Notification: Everything You Need to Know
Paulina
Paulina
The essentials of tracking IT ticketing systems for optimal internal support
Customer Management
The essentials of tracking IT ticketing systems for optimal internal support
Paulina
Paulina
Top 10 Service Desk Software in 2024 (Ranked and Rated)
Productivity
Top 10 Service Desk Software in 2024 (Ranked and Rated)
Paulina
Paulina
5 Tips for an Email Ticketing System in Gmail
Communication
5 Tips for an Email Ticketing System in Gmail
Paulina
Paulina
Empowering Your Support Team: Online Ticketing System Best Practices
Customer Management
Empowering Your Support Team: Online Ticketing System Best Practices
Paulina
Paulina
20+ Zendesk Alternatives (Free & Paid Tools)
Customer Management
20+ Zendesk Alternatives (Free & Paid Tools)
Paulina
Paulina
CRM with Help Desk Solutions Explained: A Complete Guide
Communication
CRM with Help Desk Solutions Explained: A Complete Guide
Paulina
Paulina
7 Tips on How to Choose the Right Customer Email Management System
Customer Management
7 Tips on How to Choose the Right Customer Email Management System
Paulina
Paulina
A Simple Guide to Issue Tracking System Examples and Best Tools
Productivity
A Simple Guide to Issue Tracking System Examples and Best Tools
Paulina
Paulina
How to Improve Customer Acquisition and Retention with Slack and Thena
Communication
How to Improve Customer Acquisition and Retention with Slack and Thena
Paulina
Paulina
How to Improve Sales Engagement with Slack Connect and Thena
Customer Management
How to Improve Sales Engagement with Slack Connect and Thena
Paulina
Paulina
7 Ways You Can Use Slack to Improve Project Management
Productivity
7 Ways You Can Use Slack to Improve Project Management
Paulina
Paulina
5 Best Lightweight Ticketing Systems for 2024
Productivity
5 Best Lightweight Ticketing Systems for 2024
Paulina
Paulina
What to Look for in a Simple Support Ticket System
Customer Management
What to Look for in a Simple Support Ticket System
Paulina
Paulina
A Guide to the Best Software Support Solution for Customer Service
Technology
A Guide to the Best Software Support Solution for Customer Service
Paulina
Paulina
3 Minutes
What is a Help Desk? Definition, Key Functions, and the Best Solution
Productivity
What is a Help Desk? Definition, Key Functions, and the Best Solution
Paulina
Paulina
3 Minutes
Top tips on how to choose enterprise help desk software
Customer Management
Top tips on how to choose enterprise help desk software
Paulina
Paulina
Master Support with Thena: Power of Ticket Management Systems
Customer Management
Master Support with Thena: Power of Ticket Management Systems
Paulina
Paulina
Ticketing System for Small Businesses: Features, Benefits & a Top Pick
Productivity
Ticketing System for Small Businesses: Features, Benefits & a Top Pick
Paulina
Paulina
Ticketing Software Companies: How to Choose the Right One
Productivity
Ticketing Software Companies: How to Choose the Right One
Paulina
Paulina
Elevating Slack support and helpdesk operations with Thena
Productivity
Elevating Slack support and helpdesk operations with Thena
Paulina
Paulina
A New Way to Approach IT Helpdesk Services & IT Ticketing System
Productivity
A New Way to Approach IT Helpdesk Services & IT Ticketing System
Paulina
Paulina
3 Minutes
A Complete Guide to B2B Customer Service Ticketing Systems
Technology
A Complete Guide to B2B Customer Service Ticketing Systems
Paulina
Paulina
3 Minutes
Your Guide to Must-have Slack Channels | 7 key Slack Channel Examples
Productivity
Your Guide to Must-have Slack Channels | 7 key Slack Channel Examples
Paulina
Paulina
Slack Workflow Builder: The Ultimate Tool for Team Productivity
Productivity
Slack Workflow Builder: The Ultimate Tool for Team Productivity
Paulina
Paulina
Beyond Messaging: How to Properly use Slack for Business
Communication
Beyond Messaging: How to Properly use Slack for Business
Paulina
Paulina
3 Minutes
Why Do You Need Thena: The Ultimate Slack Management Tool?
Customer Management
Why Do You Need Thena: The Ultimate Slack Management Tool?
Paulina
Paulina
2 Minutes
Halp Slack Integration: Is There an Alternative?
Productivity
Halp Slack Integration: Is There an Alternative?
Paulina
Paulina
Customer Success in Slack: Retain and Delight Your Customers
Customer Management
Customer Success in Slack: Retain and Delight Your Customers
Paulina
Paulina
Slack Bots 101: A New Approach to Slack Productivity
Productivity
Slack Bots 101: A New Approach to Slack Productivity
Paulina
Paulina
3 Minutes
How to Make the Most of Your Slack Community
Communication
How to Make the Most of Your Slack Community
Paulina
Paulina
4 Minutes
How to Optimize B2B Customer Communication with Slack & AI
Communication
How to Optimize B2B Customer Communication with Slack & AI
Paulina
Paulina
Best Practices for Slack Connect Channels
Communication
Best Practices for Slack Connect Channels
Paulina
Paulina
2 Minutes
How to Use Slack for Task Management: Everything You Need to Know
Productivity
How to Use Slack for Task Management: Everything You Need to Know
Paulina
Paulina
3 Minutes
5 Best Halp Alternatives
Communication
5 Best Halp Alternatives
Paulina
Paulina
2 Minutes
Slack Customer Request Management with Thena: Shortcuts
Productivity
Slack Customer Request Management with Thena: Shortcuts
Paulina
Paulina
2 Minutes
Slack Customer Request Management: Categories, Tags, Shortcuts, Alerts & SLAs
Customer Management
Slack Customer Request Management: Categories, Tags, Shortcuts, Alerts & SLAs
Paulina
Paulina
5 Minutes
How to Use Slack Connect Effectively
Communication
How to Use Slack Connect Effectively
Paulina
Paulina
2 Minutes
7 Best Slack Integrations for Customer Service Teams
Technology
7 Best Slack Integrations for Customer Service Teams
Paulina
Paulina
2 Minutes
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Customer Management
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Paulina
Paulina
2 Minutes
How to Onboard Customers using Slack
Communication
How to Onboard Customers using Slack
Paulina
Paulina
2 Minutes
How to Effectively Run POCs (Proof of Concepts) on Slack
Customer Management
How to Effectively Run POCs (Proof of Concepts) on Slack
Paulina
Paulina
3 Minutes
7 Creative Ways to Use Slack for Remote Teams
Productivity
7 Creative Ways to Use Slack for Remote Teams
Paulina
Paulina
2 Minutes
Four Slack Workflow Examples to Make Your Team Productive
Productivity
Four Slack Workflow Examples to Make Your Team Productive
Paulina
Paulina
2 Minutes
How to Configure Slack Notifications for Customer Messages
Customer Management
How to Configure Slack Notifications for Customer Messages
Paulina
Paulina
2 Minutes
Using Slack for Customer Support in B2B (Ultimate Guide)
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Paulina
Paulina
3 Minutes
5 Best Slack Apps for Customer Support Teams in 2023
Communication
5 Best Slack Apps for Customer Support Teams in 2023
Paulina
Paulina
3 Minutes
Key Slack Analytics for Customer Service to Leverage in 2023
Customer Management
Key Slack Analytics for Customer Service to Leverage in 2023
Paulina
Paulina
3 Minutes
How to Use Slack for Marketing? (+Slack Newsletter Template)
Technology
How to Use Slack for Marketing? (+Slack Newsletter Template)
Paulina
Paulina
2 Minutes
Communication
5 Ways Slack Can Help You Have a Better Relationship With Your Customer
Biplab
3 read
Productivity
Email or Slack? Which Platform Is The Winner to Manage Customers Efficiently?
Sucharitha
5 min read
Customer Management
Conversational Ticketing in Slack. Make customer support easy and quick.
Paulina
2 mins
Customer Management
Does Slack Improve Customer Retention?
Paulina
2 mins
Customer Management
5 Reasons Why Your Customer Wants Slack
Paulina
2 mins
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Paulina
3 Minutes
Paulina
Productivity
Best Ways to Export Slack Conversations
Paulina
Paulina
Paulina
Productivity
Zoom Slack Integration: Here’s How to Link Both Tools
Paulina
Paulina
Paulina
Productivity
How to Integrate Airtable with Slack
Paulina
Paulina
Paulina
Productivity
PagerDuty Slack Integration (Guide)
Paulina
Paulina
Paulina
Productivity
Pipedrive Slack Integration: How to Connect Both Tools
Paulina
Paulina
Paulina
Productivity
ClickUp Slack Integration (Best Ways to Do It)
Paulina
Paulina
Paulina
Productivity
GitHub Slack Integration - Quick Guide
Paulina
Paulina
Paulina
Productivity
Notion Slack Integration: A How-to Guide
Paulina
Paulina
Paulina
Productivity
Asana Slack Integration: A How-to Guide
Paulina
Paulina
Paulina
Productivity
Discord vs. Slack for Businesses in the SaaS Space (Comparison)
Paulina
Paulina
Paulina
Productivity
HubSpot CRM and Slack Integration (Playbook)
Paulina
Paulina
Paulina
Productivity
Ticket Routing in Zendesk: What is It and How it Works
Paulina
Paulina
Paulina
Productivity
Slack for Enterprise: Features, Benefits, and Best Practices
Paulina
Paulina
Paulina
Productivity
Slack Recurring Reminders and How to Set Them Up
Paulina
Paulina
Paulina
Productivity
13 Slack Tips and Best Practices to Hack Productivity
Paulina
Paulina
Paulina
Productivity
How to Add a Custom Emoji to Slack
Paulina
Paulina
Paulina
Productivity
Web to Slack: How to Set Up a Powerful Integration with Thena
Paulina
Paulina
Paulina
Productivity
What Is a Slack App? A Guide to Beginners
Paulina
Paulina
Paulina
Productivity
How to Remove a User from Slack in 5 Easy Steps
Paulina
Paulina
Paulina
Productivity
5 Hidden Benefits of a Help Desk for Better Customer Service
Paulina
Paulina
Paulina
Productivity
Zendesk Slack Notification: Everything You Need to Know
Paulina
Paulina
Paulina
Productivity
Top 10 Service Desk Software in 2024 (Ranked and Rated)
Paulina
Paulina
Paulina
Productivity
A Simple Guide to Issue Tracking System Examples and Best Tools
Paulina
Paulina
Paulina
Productivity
7 Ways You Can Use Slack to Improve Project Management
Paulina
Paulina
Paulina
Productivity
5 Best Lightweight Ticketing Systems for 2024
Paulina
Paulina
Paulina
Productivity
What is a Help Desk? Definition, Key Functions, and the Best Solution
Paulina
Paulina
3 Minutes
Paulina
Productivity
Ticketing System for Small Businesses: Features, Benefits & a Top Pick
Paulina
Paulina
Paulina
Productivity
Ticketing Software Companies: How to Choose the Right One
Paulina
Paulina
Paulina
Productivity
Elevating Slack support and helpdesk operations with Thena
Paulina
Paulina
Paulina
Productivity
A New Way to Approach IT Helpdesk Services & IT Ticketing System
Paulina
Paulina
3 Minutes
Paulina
Productivity
Your Guide to Must-have Slack Channels | 7 key Slack Channel Examples
Paulina
Paulina
Paulina
Productivity
Slack Workflow Builder: The Ultimate Tool for Team Productivity
Paulina
Paulina
Paulina
Productivity
Halp Slack Integration: Is There an Alternative?
Paulina
Paulina
Paulina
Productivity
Slack Bots 101: A New Approach to Slack Productivity
Paulina
Paulina
3 Minutes
Paulina
Productivity
How to Use Slack for Task Management: Everything You Need to Know
Paulina
Paulina
3 Minutes
Paulina
Productivity
Slack Customer Request Management with Thena: Shortcuts
Paulina
Paulina
2 Minutes
Paulina
Productivity
7 Creative Ways to Use Slack for Remote Teams
Paulina
Paulina
2 Minutes
Paulina
Productivity
Four Slack Workflow Examples to Make Your Team Productive
Paulina
Paulina
2 Minutes
Customer Support AI: Practical Benefits Your Business Can’t Ignore
Communication
Customer Support AI: Practical Benefits Your Business Can’t Ignore
Paulina
Paulina
3 minutes
What Is Customer Support? A Complete Guide
Communication
What Is Customer Support? A Complete Guide
Paulina
Paulina
5 minutes
What Are Customer Touchpoints? Meaning + Examples
Communication
What Are Customer Touchpoints? Meaning + Examples
Paulina
Paulina
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Paulina
Paulina
11 Most Important B2B Customer Service Skills
Communication
11 Most Important B2B Customer Service Skills
Paulina
Paulina
Customer Retention Rate (Meaning + How to Calculate)
Communication
Customer Retention Rate (Meaning + How to Calculate)
Paulina
Paulina
Customer Acquisition Cost (Definition + How to Calculate)
Communication
Customer Acquisition Cost (Definition + How to Calculate)
Paulina
Paulina
Boosting Average Email Open Rates
Communication
Boosting Average Email Open Rates
Paulina
Paulina
Building Customer Loyalty in B2B: 5 Essential Strategies
Communication
Building Customer Loyalty in B2B: 5 Essential Strategies
Paulina
Paulina
What is B2B Sales? Definition, Examples, and Strategies
Communication
What is B2B Sales? Definition, Examples, and Strategies
Paulina
Paulina
B2B Lead Generation: 9 Best Ways to Get Leads
Communication
B2B Lead Generation: 9 Best Ways to Get Leads
Paulina
Paulina
13 Best Employee Communication Apps
Communication
13 Best Employee Communication Apps
Paulina
Paulina
Confluence Slack Integration Guide
Communication
Confluence Slack Integration Guide
Paulina
Paulina
How to Connect Microsoft Teams and Slack (Best Integrations)
Communication
How to Connect Microsoft Teams and Slack (Best Integrations)
Paulina
Paulina
Monday Slack Integration - 4 Different Ways You Can Set Up
Communication
Monday Slack Integration - 4 Different Ways You Can Set Up
Paulina
Paulina
Top 20 Slack Frequently Asked Questions (FAQs) Answered
Communication
Top 20 Slack Frequently Asked Questions (FAQs) Answered
Paulina
Paulina
Jira Slack Integration: A Practical Guide
Communication
Jira Slack Integration: A Practical Guide
Paulina
Paulina
What is Omnichannel Customer Support and Why It’s a Must in B2B
Communication
What is Omnichannel Customer Support and Why It’s a Must in B2B
Paulina
Paulina
Slack Markdown: Message Formatting Made Easy
Communication
Slack Markdown: Message Formatting Made Easy
Paulina
Paulina
13 Best Slack Keyboard Shortcuts to Speed Up Your Workflow
Communication
13 Best Slack Keyboard Shortcuts to Speed Up Your Workflow
Paulina
Paulina
How to Send Emails to Slack Channels
Communication
How to Send Emails to Slack Channels
Paulina
Paulina
How to Set Up Slack Auto Response for 24/7 Customer Support
Communication
How to Set Up Slack Auto Response for 24/7 Customer Support
Paulina
Paulina
Slack Schedule Message: How-to Guide to Slack Messages
Communication
Slack Schedule Message: How-to Guide to Slack Messages
Paulina
Paulina
5 Best SaaS Help Desk Software in 2024
Communication
5 Best SaaS Help Desk Software in 2024
Paulina
Paulina
5 Tips for an Email Ticketing System in Gmail
Communication
5 Tips for an Email Ticketing System in Gmail
Paulina
Paulina
CRM with Help Desk Solutions Explained: A Complete Guide
Communication
CRM with Help Desk Solutions Explained: A Complete Guide
Paulina
Paulina
How to Improve Customer Acquisition and Retention with Slack and Thena
Communication
How to Improve Customer Acquisition and Retention with Slack and Thena
Paulina
Paulina
Beyond Messaging: How to Properly use Slack for Business
Communication
Beyond Messaging: How to Properly use Slack for Business
Paulina
Paulina
3 Minutes
How to Make the Most of Your Slack Community
Communication
How to Make the Most of Your Slack Community
Paulina
Paulina
4 Minutes
How to Optimize B2B Customer Communication with Slack & AI
Communication
How to Optimize B2B Customer Communication with Slack & AI
Paulina
Paulina
Best Practices for Slack Connect Channels
Communication
Best Practices for Slack Connect Channels
Paulina
Paulina
2 Minutes
5 Best Halp Alternatives
Communication
5 Best Halp Alternatives
Paulina
Paulina
2 Minutes
How to Use Slack Connect Effectively
Communication
How to Use Slack Connect Effectively
Paulina
Paulina
2 Minutes
How to Onboard Customers using Slack
Communication
How to Onboard Customers using Slack
Paulina
Paulina
2 Minutes
5 Best Slack Apps for Customer Support Teams in 2023
Communication
5 Best Slack Apps for Customer Support Teams in 2023
Paulina
Paulina
3 Minutes
Why Are Your Customers Happy With Slack?
Communication
Why Are Your Customers Happy With Slack?
Paulina
Paulina
2 Minutes
5 Support Ticketing Tools for Serving Customers on Slack
Communication
5 Support Ticketing Tools for Serving Customers on Slack
Paulina
Paulina
3 Minutes
10 Ways to Engage with Your Customer on Slack
Communication
10 Ways to Engage with Your Customer on Slack
Paulina
Paulina
3 min read
The Landscape of Messaging Platforms for Business Communication in 2023
Communication
The Landscape of Messaging Platforms for Business Communication in 2023
Paulina
Paulina
5 min read
10 Best Lightweight CRM Platforms for Modern Companies in 2025
Customer Management
10 Best Lightweight CRM Platforms for Modern Companies in 2025
Paulina
Paulina
5 Minutes
SaaS Customer Retention
Customer Management
SaaS Customer Retention
Paulina
Paulina
What Is Multichannel Customer Support? Benefits and Challenges
Customer Management
What Is Multichannel Customer Support? Benefits and Challenges
Paulina
Paulina
How to Create a Slack Group
Customer Management
How to Create a Slack Group
Paulina
Paulina
The essentials of tracking IT ticketing systems for optimal internal support
Customer Management
The essentials of tracking IT ticketing systems for optimal internal support
Paulina
Paulina
Empowering Your Support Team: Online Ticketing System Best Practices
Customer Management
Empowering Your Support Team: Online Ticketing System Best Practices
Paulina
Paulina
20+ Zendesk Alternatives (Free & Paid Tools)
Customer Management
20+ Zendesk Alternatives (Free & Paid Tools)
Paulina
Paulina
7 Tips on How to Choose the Right Customer Email Management System
Customer Management
7 Tips on How to Choose the Right Customer Email Management System
Paulina
Paulina
How to Improve Sales Engagement with Slack Connect and Thena
Customer Management
How to Improve Sales Engagement with Slack Connect and Thena
Paulina
Paulina
What to Look for in a Simple Support Ticket System
Customer Management
What to Look for in a Simple Support Ticket System
Paulina
Paulina
Top tips on how to choose enterprise help desk software
Customer Management
Top tips on how to choose enterprise help desk software
Paulina
Paulina
Master Support with Thena: Power of Ticket Management Systems
Customer Management
Master Support with Thena: Power of Ticket Management Systems
Paulina
Paulina
Why Do You Need Thena: The Ultimate Slack Management Tool?
Customer Management
Why Do You Need Thena: The Ultimate Slack Management Tool?
Paulina
Paulina
2 Minutes
Customer Success in Slack: Retain and Delight Your Customers
Customer Management
Customer Success in Slack: Retain and Delight Your Customers
Paulina
Paulina
Slack Customer Request Management: Categories, Tags, Shortcuts, Alerts & SLAs
Customer Management
Slack Customer Request Management: Categories, Tags, Shortcuts, Alerts & SLAs
Paulina
Paulina
5 Minutes
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Customer Management
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Paulina
Paulina
2 Minutes
How to Effectively Run POCs (Proof of Concepts) on Slack
Customer Management
How to Effectively Run POCs (Proof of Concepts) on Slack
Paulina
Paulina
3 Minutes
How to Configure Slack Notifications for Customer Messages
Customer Management
How to Configure Slack Notifications for Customer Messages
Paulina
Paulina
2 Minutes
Key Slack Analytics for Customer Service to Leverage in 2023
Customer Management
Key Slack Analytics for Customer Service to Leverage in 2023
Paulina
Paulina
3 Minutes
Slack Alerts with Thena
Customer Management
Slack Alerts with Thena
Paulina
Paulina
2 Minutes
Slack for Customer Service: What Metrics to Track
Customer Management
Slack for Customer Service: What Metrics to Track
Paulina
Paulina
2 Minutes
Five Signs That Your Customer Support on Slack Is Failing
Customer Management
Five Signs That Your Customer Support on Slack Is Failing
Paulina
Paulina
2 Minutes
5 Reasons Why Your Customer Wants Slack
Customer Management
5 Reasons Why Your Customer Wants Slack
Paulina
Paulina
2 mins
Does Slack Improve Customer Retention?
Customer Management
Does Slack Improve Customer Retention?
Paulina
Paulina
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