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According to a Zendesk study, 84% of employee experience experts believe that enhancing support for remote, hybrid, and on-site employees is crucial for their company's success. This often boils down to using the right internal help desk tools. And, for many businesses, this is Slack.
Yet, managing internal help desk requests within Slack is not an easy task. Slack’s native capabilities don’t cut it.
Thus for businesses, integrating tools like Halp with Slack is the way to go. But before you jump the gun, there's another contender in the ring: Thena.
In this deep dive, we'll explore why Thena might be the superior choice for your internal Slack help desk needs.
At its core, Halp is a solution for Slack that facilitates the management of internal help desk requests. By acting as a bridge between teams, it streamlines communications and ticket management processes.
With Halp, when an employee has an issue or question, they can simply send a message to a specific channel (or use a reaction emoji) to create a ticket. The IT or Ops team can then triage and manage the ticket right within Slack. It offers features like ticket assignment, status updates, and reporting.
Besides its primary Slack ticketing function, Halp offers features such as automated workflows, real-time tracking, and integrations with other tools, enhancing its utility.
However, as with any software, while Halp might be an excellent fit for many, it might not cater to the unique needs of all businesses. That's where alternatives, such as Thena, come into the picture.
While Halp is great, businesses and professionals should also take a look at Thena. As a robust Halp alternative, Thena is designed to streamline and elevate your internal help desk operations within Slack even further.
What makes Thena stand out is that it packs a bunch of features that support your internal teams with AI-powered Slack workflows.
Let's explore these features:
When choosing an internal help desk solution, it's essential to make an informed decision. A side-by-side comparison between Thena and Halp Slack integration can provide clearer insights:
Halp offers basic yet effective help desk features. It’s suitable for businesses needing straightforward internal ticket management within Slack. Thena, on the other hand, boasts a broader suite of tools. The advanced ticketing system and its collaborative features make Thena a comprehensive solution.
Thena is not your ordinary internal help desk tool. It's a multifaceted platform that leverages employee data to empower leadership for strategic growth with data-driven insights.
Thanks to AI, Thena can gauge the employees’ mood to equip the leadership team with valuable data. Measuring employee sentiment provides insights into the health of the workplace culture, potentially identifying areas for improvement before they escalate into larger issues.
How does this work in practice?
Say, several employees have expressed concerns about the lack of clarity in the new expenses policy. They have begun logging requests asking to clarify the policy via Slack. Thena, a tool designed to identify such issues, picks up on these requests, identifies the sentiment, and paves the way to resolution.
For example, early intervention by the management—such as promptly organizing clarification sessions, providing detailed FAQs, or revising the policy documentation for better clarity—can address these concerns directly. This proactive approach not only empowers employees with a clearer understanding but also preempts a surge in queries to HR, conserving HR's time and resources.
Both Halp and Thena prioritize a user-friendly experience. Halp's simplicity can be its charm for businesses wanting no-frills internal help desk software.
Thena, despite its broader functionalities, maintains an intuitive interface. Its guided workflows ensure that even with its advanced features, all internal stakeholders have full visibility.
Users on the G2 software review platform find Thena super easy to use, giving it a strong 9.6/10 rating. And when it comes to setting it up, they're even more impressed, with a whopping 9.9/10 score.
That said, Halp also boasts a solid ease of use score of 9.5/10, as reported by G2 users. Nevertheless, its setup process garnered a rating of 9.3/10, suggesting that some users encountered minor challenges before fully leveraging the tool.
Halp’s pricing model depends on the number of users. It is also important to note that the solution now comes under Jira Service Management Cloud, with the Standard pricing starting at $21 per user per month. However, for advanced capabilities, you might need to upgrade to the Premium tier.
Meanwhile, Thena offers a pricing of $5 per channel per month for Slack workspaces containing up to 50 channels. This Basic plan is ideal for small organizations that are on the growth path.
For those seeking unrestricted access to all of Thena's features, there are Growth and Ultimate packages available with customized pricing.
While both tools offer customer support, Thena prides itself on its proactive approach, ensuring regular updates and enhancements based on user feedback. G2 users constantly praise Thena for having a support team that’s on the ball.
Halp, being a mature product, might not have as frequent updates but maintains a stable and reliable system.
Thena’s versatility stretches across various departments of an organization. Let's take a look at some of the use cases where Thena proves indispensable:
In organizations that primarily use Slack, employees facing technical challenges, such as software glitches or network issues, can swiftly generate a ticket using Thena. The IT team receives instant notifications, enabling prompt assistance and minimal downtime.
Human resources and employee onboarding is another way you can use Thena. The HR department can streamline their response process to employee queries, from benefits to onboarding. By tracking these questions, HR can ensure timely responses and adapt resources based on recurring inquiries.
These are just a few areas where Thena excels. You’re free to tailor Thena's internal help desk to fit your needs and design a workflow that's just right for you!
Integrating Thena with Slack to power your internal help desk brings forth unmatched benefits:
Both Halp and Thena have carved their space in the realm of Slack internal help desk solutions. While Halp offers a straightforward approach for those wanting simplicity, Thena provides a comprehensive suite tailored for businesses aiming for deeper functionality and customization.
As the digital workspace evolves, adaptability becomes crucial. If you're considering a robust, future-ready solution, Thena stands out as a strong contender.
Don't just take our word for it; request a demo and see the benefits for yourself.
