AI customer support for B2B SaaS
Faster answers, stronger renewals, and VIP-level support on Slack, email, and web with AI powering every step.
30 day free trial for Standard plan.
Account-centric view connects Slack, Teams, email, and web chat to generate real-time customer context.
Smart ticketing and SLA controls in chat and email turn conversations into tickets with priorities, and timers.
AI copilot that answers, routes, and summarizes automates repetitive work.
Thena use cases in B2B SaaS
FAQ
How do you train the AI on our content?
Thena grounds its AI on your company’s existing knowledge sources, such as FAQs, product documentation, or onboarding guides. For example, the web chat widget can respond directly using your uploaded content, and when it doesn’t find a match, it escalates to a human agent. Your knowledge stays up to date automatically, so the AI always works from the latest material.
What communication channels are supported?
Thena works across Slack, Microsoft Teams, email, and web chat, giving you one place to manage every customer conversation. Messages and tickets from all supported channels are tied back to accounts, so your team never loses context when switching between platforms.
How do SLAs work in chat?
Service-level agreements in Thena apply to tickets regardless of whether they originate in Slack, Teams, or another channel. The system automatically starts SLA timers when an issue is detected, tracks progress toward first response and resolution, and alerts your team when a deadline is at risk. Full reports are available to review performance and meet audit requirements.
How do you handle data security and privacy?
Thena uses a role-based access control model to ensure every user only has access to what they need. Data is encrypted in transit and at rest, permissions are tightly managed, and activity is tracked through audit logs. The platform is built to support enterprise-grade compliance and privacy standards.
Can we keep using our existing ticketing?
Yes. You can use the Thena Slack app directly with Zendesk and Salesforce Cases. There’s no need to switch to Thena’s full helpdesk suite in order to integrate Slack with Zendesk.
What does implementation look like?
Getting started with Thena is designed to be fast. The onboarding process connects your channels, syncs your CRM and knowledge sources, and applies your SLA and account rules. Most teams are up and running in a matter of days, with our team available in Slack, email, and chat to support rollout and training.
Is there a free trial available?
Yes. Thena offers Free, Standard, and Paid plans. The Standard plan includes a 30-day free trial so you can experience the product before committing. You can choose between monthly and annual billing, with the annual plan offering a 20% discount.
Support that thinks, feels and delivers.
Get started with Thena AI today and see how one platform transforms customer support across Slack, MS Teams, email, and Live chat.
