95%
Reduction in Response times
50%
Reduction in Resolution times
“Thena’s ability to let us meet customers on Slack where they live while letting our Support Team feel at home working in Zendesk has been a game changer. We’ve seen resolution time cut in half and response time reduced by 95%!”
- Shayan Aminmadani, Sr Manager, Support Engineering, Mixpanel
97%
Reduction in Response times
54%
Reduction in Resolution times
“Thena improves communication with customers by streamlining ticket submission through Slack. This ensures requests are directed to the right Cube representative and results in prompt responses.”
- Nurzhan Ospanov, Head of Customer Success,Cube Dev
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