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95% reduction in response times with Slack

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“Thena’s ability to let us meet customers on Slack where they live while letting our Support Team feel at home working in Zendesk has been a game changer. We’ve seen resolution time cut in half and response time reduced by 95%”

Shayan Aminmadani

Senior Manager, Support Engineering at Mixpanel

Stay connected with Slack threads from email-based ticketing systems

Create Tickets from Slack

Slack is now a source for ticket creation

Assist account teams in converting Slack messages into email tickets for improved cross-platform collaboration and streamlined communication with support teams.

Reply from Ticketing System

Don’t need to move out of ticketing system

Facilitate support teams to reply to customer threads on Slack seamlessly, without having to leave the email-based ticketing system.

CSAT in SLACK

Collect higher CSAT submissions with Slack

Collect CSAT scores directly within Slack after a ticket is closed, increasing CSAT collection and improving customer satisfaction.

Identify opportunities through workspace analytics

Identify customer service patterns

Identify customer service

Visibility on key Breaches

Assess improvement in communication

Evaluate how your customer communication

Integrate with your ticketing tools.

Evaluate how your customer communication

TRACK RESPONSE TIMES

Reduce response and resolutions times with Slack

Enable teams to track response and resolution times with customers on Slack, empowering them to improve critical support metrics.

Engage your customers smarter with Thena

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Analytics

Engage your customers smarter with Thena

Best practices, research and tips on managing customers

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BEST PRACTICE GUIDE

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Developed By Mahmud NIloy.