Stay connected with Slack threads from email-based ticketing systems
Create Tickets from Slack
Slack is now a source for ticket creation
Assist account teams in converting Slack messages into email tickets for improved cross-platform collaboration and streamlined communication with support teams.
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Reply from Ticketing System
Don’t need to move out of ticketing system
Facilitate support teams to reply to customer threads on Slack seamlessly, without having to leave the email-based ticketing system.
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Collect higher CSAT submissions with Slack
Collect CSAT scores directly within Slack after a ticket is closed, increasing CSAT collection and improving customer satisfaction.
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Reduce response and resolutions times with Slack
Enable teams to track response and resolution times with customers on Slack, empowering them to improve critical support metrics.
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