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“Thena turns conversational support into ticket based support so you can track and manage it better. Slack threads are very hard to track since they are temporal. Finding an old thread is like a treasure hunt and rarely ends in success. With Thena we will never lose a slack thread again.”

June Zhang

Head of Customer Experience, UserEvidence

Deepen your customer relationships right within Slack

Manage customer requests

Triage customer requests

Streamline customer requests from Slack Connect channels with AI detection, request summary and collaboration for internal teams.

AI Responses on SLack

Automate responses with Generative AI

Integrate with a knowledge base to provide instant, AI-powered responses to customer questions in Slack, improving efficiency.

Ticket Conversion

Convert Slack message to email-based tickets

Seamlessly convert Slack messages into email-based tickets, connecting threads and platforms for streamlined communication and collaboration.

AI SUMMARIES and TAGS

Identify risk & opportunity

Real-time Slack thread summaries with sentiment analysis and custom tags, allowing teams to prioritize and analyze customer interactions.

Engage your customers smarter with Thena

Request Management

Customer Support

Analytics

Engage your customers smarter with Thena

Best practices, research and tips on managing customers

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BEST PRACTICE GUIDE

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Learn more about modern customer support

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