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Start managing your customers faster, quicker, and easier from Slack.

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Harness the power of CS intelligence

Analyze and act on service metrics in Slack.

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Birdseye view of your customer service on Slack

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“Thena turns conversational support into ticket based support so you can track and manage it better. Slack threads are very hard to track since they are temporal. Finding an old thread is like a treasure hunt and rarely ends in success. With Thena we will never lose a slack thread again”

Damien Murphy

Manager, Solutions Architect, Bitrise

Manage customers and teams
effortlessly with Slack

ANALYtics for customers on SLACK

Visibility of customer request volume in Slack

Gain real-time visibility into customer request volume on Slack with comprehensive metrics, tags, and urgency levels for informed leadership decisions.

ANALYtics for customers on SLACK

Visibility of customer request performance in Slack

Real-time performance metrics on Slack for customer-facing teams, including first response time, SLA breaches, and resolution time, filtered by tags and urgency levels.

Identify opportunities through workspace analytics

Identify customer service patterns

Identify customer service

Visibility on key Breaches

Assess improvement in communication

Evaluate how your customer communication

Integrate with your ticketing tools.

Evaluate how your customer communication

REQUESTs on Slack in one place

Birds eye view of customer requests on Slack

View all customer requests on a Kanban board with smart tags for identifying and addressing critical issues like SLA breaches and escalations.

Images of Review requests all at once

KNOWLEDGE BASE AI

Expand your knowledge resources with AI

Leverage AI-powered knowledge center integration to solve customer requests at scale while flagging human responses for documentation updates.

Engage your customers smarter with Thena

Request Management

Customer Success

Analytics

Customer Support

Engage your customers smarter with Thena

Best practices, research and tips on managing customers

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FEATURED ARTICLES

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BEST PRACTICE GUIDE

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Learn more about modern customer support

Developed By Mahmud NIloy.

Start managing your customers faster and easier from Slack.

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Developed By Mahmud NIloy.