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Check out your complete guide to modern B2B ticketing here
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Support and grow your customers in
Slack
MS Teams
Web
Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests
Setup SLAs & reminders to customer requests on Slack. Configure SLAs for each customer channel or by cohort
Monitor customer channels real-time with response times and SLA breaches. Filter the metrics by sentiment and health
Enable email ticketing systems and CRM to connect with customer interactions on Slack. Reply from any platform for a customer request on Slack
Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests
Support your internal teams with AI-enabled Slack workflows
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Nurture robust customer relationships by effortlessly creating,executing, and analyzing Slack campaigns
Elevate your team’s productivity. Engage in real-time conversations without boundaries
“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."
“Shared Slack channels are so nice. Getting to the point that I want anyone I frequently email to join one. I can actually see Slack replacing email for a majority of business to business communication."
“Slack is the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, & quick resolution times.”
“Slack Connect is one of the most underrated inventions of modern communication"
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