Kanban
A birdseye view of all support channels in one cohesive timeline
Unified timeline
Manage and keep track of requests as they move towards resolution — from unassigned, to in-progress, on hold, and closed.
Request categorization
Filter customer requests based on specific criteria, such as assignee, company, urgency, sentiment, priority, issue type and custom tags. 
Effortless navigation
Seamlessly flow between Kanban or Slack view; to jump in on customer conversation, simply open the Slack thread directly from Kanban. 
Status synchronization
Link customer requests in Thena with external systems like Linear, Notion, Shortcut, and Jira; sync status information in realtime.

B2B customer support

with AI super powers

Support and grow your customers in

Slack

MS Teams

Email

Web

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Lightning fast customer support tool built for modern teams

Ticketing
Connect all channels that matter, manage from one hub. Never miss a request—no matter the source.
Inbox
Smart notifications keep you informed and on top of SLAs. Stay sharp, stay on time.
Custom fields
Create custom fields, assign unlimited values, and streamline requests.
SLAs
Set SLAs for response and resolution. Track and deliver—right on time.
Custom fields
Link issues for seamless support, product, and engineering alignment.
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B2B support, AI-enhanced. Tomorrow's solution, today.
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AI requests
Let AI take full control—auto-tags, custom fields, insights, and accurate summaries, all effortlessly managed for you.
AI generate
Instant, intelligent responses powered by AI. It pulls from your knowledge base, documents, and files.
AI summaries
Need a recap? AI provides daily, weekly, or real-time summaries that integrate seamlessly into your CRM.
Kanban
A birdseye view of all support channels in one cohesive timeline
Unified timeline
Manage and keep track of requests as they move towards resolution — from unassigned, to in-progress, on hold, and closed.
Request categorization
Filter customer requests based on specific criteria, such as assignee, company, urgency, sentiment, priority, issue type and custom tags. 
Effortless navigation
Seamlessly flow between Kanban or Slack view; to jump in on customer conversation, simply open the Slack thread directly from Kanban. 
Status synchronization
Link customer requests in Thena with external systems like Linear, Notion, Shortcut, and Jira; sync status information in realtime.
“Thena empowers us to offer Slack as a support channel to our customers in a scalable way.”
Jessica Chiu
Director of Support at Amplitude
“Life saving productivity tool that breaks Slackc chaos and promotes actionability”
Moritz Weiss
CS Operations at BoostUp
“Thena brings all of our customer communications into one centralized place. It would be impossible to stay on top without it”
Joseph White
Technical Support Lead at DX
“Thena has been invaluable in bringing everything together in one place.”
Rachel Thomas
Success Engineer at Knock
“We're literally meeting customers where they're at. Makes it easy for them, and it's integral to our CS workflows.”
Chris Reese
VP Customer Success at Cresta
Chris Spencer
TSE at Prismatic
“With Thena, we can meet our customers where they work (in Slack), track all their requests efficiently, and collaborate internally to assign tasks.
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“We can meet our customers where they work (in Slack), track all their requests efficiently, & collaborate internally to assign tasks.
Chris Spencer
TSE at Prismatic
“Game changer for managing slack interactions”
Shayan Aminmadani
Senior Manager at Mixpanel
“We got our highest NPS score ever, and a core component of that was using Thena and Slack with customers.”
Alberto Rodrigues
EVP Customer Success at Oligo
“Incredible tool for anyone using Slack for customer support.”
Brandon Foo
CEO/Co-Founder at Paragon
“It saves a ton of time and provides customers with am amazing experience. We love Thena!”
Celine Doumar
Customer Success at Vitally
From reactive to proactive—power up every interaction

Deliver product releases, changelogs, event invites and more.

Change your world of ticketing with

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Customer portal

Analytics

Alerts

Filters

Triage

Escalation

Workflows

Snippets

Custom statuses

Webhooks

APIs

Merge

Inbox

Kanban

List view

Auto-responders

Broadcasts

AI summaries

AI requests

Custom fields

AI tags

Shortcuts

Accounts

Contacts

External links

CSAT

SLA

Customer portal

Analytics

Alerts

Filters

Triage

Escalation

Workflows

Snippets

Custom statuses

Webhooks

APIs

Escalation

Statuses

Statuses

Merge

CSAT

Slack

Customers first, growth always.
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