Web Chat to Slack

Boost customer satisfaction and empower your support team with Thena Web Chat.

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“Thena Web Chat seamlessly integrates with Slack, centralizing all your customer interactions for a more efficient and collaborative experience.”

Today's forward-thinking brands rely on Thena

Seamless Slack Integration:
Effortless setup

Get started quickly with our intuitive setup process. Simply configure customer messages to be directed to dedicated Slack channels for smooth team collaboration.

Real-time updates

Stay in sync with your customers. Thena Web Chat reflects any edits or deletions made to messages within Slack, ensuring your team always has the latest information.

Respond on the go

Empower your team to respond to customer inquiries directly through Thena's Kanban/List view, streamlining communication workflows.

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Web Chat to Slack: How to Make the Switch

Bridge the gap with:

Targeted communication

Route customer messages to dedicated Slack channels for efficient handling by the right team.

Effortless replies

Eliminate the complexity of managing multiple systems with the bi-directional sync.

Respond on the go

Once the message comes from the Web chat widget, simply reply from Slack to continue the conversation.
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Enhanced security and flexibility:

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Whitelist for control

Prioritize security by whitelisting trusted domains, ensuring only authorized sources interact with your Thena platform.

Multi-channel delivery

Choose where to route customer messages – dedicated customer channels or a central internal channel for efficient team communication.

Best practices, research and tips on managing customers

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Customer stories
CUSTOMER MANAGEMENT

“How We Retain and Grow $100k+ accounts with Slack at Branch”

Mike Molinet, Co-founder & COO
Testimonials
“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."
Rishen Kapoor
Co-founder, Toplyne
“Shared Slack channels are so nice. Getting to the point that I want anyone I frequently email to join one. I can actually see Slack replacing email for a majority of business to business communication."
Josh Curl
Co-founder, Hightouch

Start managing your customers faster and easier from Slack.

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